Hi. If it is brand new today, who did you buy it from? Are they able to help you with these issues? For any of our printers/plotters we always get our supplier to install them for us, as part of the deal, and make sure they are working the way they should. We actually had 1 GX-24 not working at all,right out of the box! No power... nothing! Our supply left with it in his vehicle, and was back a few days later with a (working) new one. Training was provided too.
Mark