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Turn around time..

Discussion in 'General Signmaking Topics' started by Jeremiah, Dec 9, 2020.

  1. Jeremiah

    Jeremiah Member

    May 7, 2019
    Guy walks into my shop yesterday and asks me to make a 8 ft Banner and a small sign
    I review his request and do a basic layout. I give him the price and he says How Long ? I looked at the production list and told him Thursday after 1 pm. (2 days later). He gets mad and says I want it in 30 minutes. Turns out he sells chinese pre made flags. He continues to tell me that I will never make it in the business. I need to follow his business plan and hand client the item in 30 min max. He left with a huge sigh. Although I do squeeze in some small jobs, IF the machine is already running similar job and I can knock it out quickly. I dont want to ever sell only premade stuff. No challenge or Satisfaction Reward !
    • Like Like x 1
    • Hilarious! Hilarious! x 1

    WYLDGFI Merchant Member

    Oct 27, 2006
    Linden, NJ
    Some people just don't understand.....and they never will.
    • Like Like x 1
  3. Johnny Best

    Johnny Best Very Active Member

    Dec 9, 2015
    buffalo ny
    Jeremiah, I am glad you listened to the guy.
    • Hilarious! Hilarious! x 1
  4. myront

    myront CorelDRAW is best

    Dec 3, 2015
    Niceville, FL
    With a hefty rush fee maybe same day turn around but not 30min, not a chance.
    • Like Like x 1
  5. CanuckSigns

    CanuckSigns Very Active Member

    Nov 11, 2008
    I bet when he left you let out a huge sigh as well!
    • Like Like x 2
  6. WhiskeyDreamer

    WhiskeyDreamer Professional Snow Ninja

    Aug 6, 2007
    Hahahaha. 30 minutes. That's funny.

    My standard is two weeks and I've turned client's away because they want things in a day or the same day. Now, don't get me wrong. Depending on the client, our relationship with them, and what they're asking for, I can and will turn things in a day. But that's extremely rare.

    Our current production for screen printing and embroidery is 2021.

    I'm upfront with anyone that walks in the door about our production time. Most people get it. They're ordering something custom and it doesn't happen in a moment. The ones that don't (usually a trucking company looking for same day turn around), turn around and walk out the door. If I need to really get my point across, I just point at our back wall which is filled with clipboards for all the jobs we currently have. They're all in front of the guy walking in the door.
  7. Mark Van Dillen

    Mark Van Dillen New Member

    May 15, 2017
    Foristell, MO
    When I went into business in 1994 I asked and old family friend and long time successful car repair business owner for advice. He said with a laugh "Take care of your last customer first and you will always have business." ---If I can't do what they need, or as fast as they need, I try to direct them to a solution to help them be successful in their endeavor.
  8. garyroy

    garyroy New Member

    Jul 9, 2008
    Atlanta, GA
    Let that customer go to your competition.
    You do not want every customer, only the good ones.
    • Agree Agree x 2
  9. Andy D

    Andy D Very Active Member

    Oct 20, 2014
    Hattiesburg, MS
    That's the type of customer you want to send to your nearest competition & hope they're dumb enough to bend over backwards for him.
    • Like Like x 1
    • Hilarious! Hilarious! x 1
  10. Texas_Signmaker

    Texas_Signmaker Very Active Signmaker

    Oct 21, 2016
    Frisco, TX
    For a $500 rush fee I'd do it.
  11. Boudica

    Boudica Active Member

    Dec 21, 2018
    Spokane, WA
    “Look, If You Didn’t Want To Be On Call 24/7 For Emergencies, Then You Should Not Have Gone Into The High-Stakes World Of Banner-Making"
    ~ Leslie Knope
    • Hilarious! Hilarious! x 9
    • I Appreciate You I Appreciate You x 1
  12. unclebun

    unclebun Very Active Member

    I can write on a piece of paper with a Magic Marker in 30 minutes or less....
    • Hilarious! Hilarious! x 4
    • Like Like x 1
  13. Gino

    Gino Premium Subscriber

    Jun 7, 2006
    Turn those away. You don't need to cultivate a buncha needy customers.

    When he said 'How Long'...... maybe that was his name. He sells chinese flags, so maybe that's what they call him over there. ​

    Just politely tell people ike that..... somebody's gonna be first and somebody's gonna be last and the rest are all in between. Waste 2 more minutes and tell him, it takes more than that just to create the working files, the printing, the hemming and all the other finishing needed to do this project..... and Y O U think I can do it all in 30 minutes ??
    • Hilarious! Hilarious! x 1
  14. Solventinkjet

    Solventinkjet DIY Printer Fixing Guide

    Aug 2, 2011
    Denver, CO
    My first boss in the sign industry told me to never let anyone know how fast you can make a design change because then they will just try to design through you and you'll never get any other work done. Same goes for making signs. If you want it in 30 minutes, it's gonna cost ya a lot more because I have to push everyone else's jobs down the list!
    • Agree Agree x 2
  15. eahicks

    eahicks Magna Cum Laude - School of Hard Knocks

    Apr 17, 2012
    You really should have had his job ready for him before he even ordered. That's how many of our customer's seem to think.
    • Like Like x 1
    • Hilarious! Hilarious! x 1
  16. signage

    signage Major Contributor

    Oct 5, 2005
    need to make a shingle and hang it outside xxx the mind reading sign maker, your sign is ready before you enter:dog42:
    • Hilarious! Hilarious! x 1
  17. Eforcer

    Eforcer Sign Up!

    Jul 12, 2019
    Throggs Neck, NY
    2012 <--------

    A DJ/Band member needs a 3 x 8 banner for Saturday it's Tuesday. I told him he can pick up Wednesday afternoon. He asked price, back then I was at 157.10. He said no way that he can go to Vista Print for $39.99. I smiled told him then order from them. {They will take 2 weeks} I said ok I will only charge you $150. He said that {I have no clue how to run a business. If someone tells you a price you should reconsider your price. If you continue to over charge you will be out of business soon!}

    ----> 2012 Still here. : )

    I would have taken order and double the price, telling them if I have to risk losing my regular clients you have to put my skin in the game. Stand Your Ground!
    • Agree Agree x 1

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