Question UCJV300 white ink cracking

I recently purchased a UCJV300 for the purpose of being able to print white ink. I have been very disappointed so far. Printing other colors has been fine, but when I do a layered print with white, it cracks on application. We have used the "approved vinyl" to make sure that isn't the issue. I had the tech here yesterday and he agrees that the white is not as conformable for some reason. They are looking into whether it may be a bad batch of ink. Waiting on the results of their investigation. The ink literally flakes off of the media if it has any type of bend in the media. Anyone else had this type of issue?

 

No he didn't mention anything like that. But I will mention it to him as a possibility. Thanks.

 

I'm using the LUS200, applying to a window, 2 layers or more and 12 pass up to 16 pass have both been tried. The first time, my installer was applying to a window and the print kinked slightly when removing the backing causing it to crack and flake. Second time was being installed onto a window. Was on an interior window so temp not an issue. The print was slightly oversized, she pressed the vinyl into the edge to prep for trimming and it cracked then as well. We have printed with just color and have stretched the vinyl and no issues. Add a white layer and then the issues begin. I had printed several test pieces and one piece got stuck to our table slightly, I pulled it up and the ink cracked and flaked throughout the entire print, did the same thing with a print with no white and purposely applied it to the table, ripped it up and stuck it back on several times with no issue. So definitely something to do with the white ink.

 

I checked with the tech and he said he checked the lamps when he was here and they were fine. The machine is about a month old.

 

It happens with any file that has white ink. Temperature is 68 degrees and 35% humidity. The white bottles were shook before install by the tech when he set up my machine (I just bought it and the white has been a problem from the start) and I shake it whenever the machine says to do so now. Apparently Mimaki in Toronto has now had the white ink crack, but don't know why. I am waiting for a reply. Hoping they send new ink right away to see if the batch is maybe an issue. Do you have the same machine?

 

This is my first UV printer and have no idea how to decrease density or change the lamp power. Didn't even know it could be done lol. I will mention it to the tech and see if he can walk me through it. Apparently I am an anomaly and this is the first complaint they have had of white ink cracking in Canada. However, now the Mimaki dealer in Toronto has had it happen on one of their machines. Not sure if they have the same batch of ink or not. Has been very frustrating. When the tech was here last, he took several samples of my prints to give to Mimaki to investigate.