Boudica
I'm here for Educational Purposes
I have a couple of questions...
1. What is his business that he needs one? Not a sign maker I'm guessing, since he needed you to print it
2. Did you make one for yourself? Lol
Have a great camping trip!
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Unrealistic requests/deadlines
- Thread starter gnubler
- Start date
1. What is his business that he needs one? Not a sign maker I'm guessing, since he needed you to print it
2. Did you make one for yourself? Lol
Have a great camping trip!
caribmike
Retired with a Side Hustle
I don't do planes at all. I don't want to be responsible for some vinyl coming off and going into an engine or some such thing.
Stacey K
I like making signs
Just some random scruffy guy that walked in and said he made one with a sheet and his buddies picked on him so he wanted to show off with a professional banner lol I didn’t have any banner blanks and the banner roll was on the printer so I just printed it quick. Thanks! Just sitting here waiting for the last kid to shower and we’re off!
Sent from my iPhone using Tapatalk
Scotchbrite
No comment
Here I figured it was your boyfriend.
gnubler
Active Member
Interesting point. Another shop nearby has done their planes in the past, wondering why they contacted me this time.
gnubler
Active Member
I've been going back & forth for the past couple of weeks with a customer who's remodeling their office and wants a new lobby sign. Yesterday they said they were ready to move forward and asked if I would be able to install the sign by next Wednesday. I just laughed (privately). It hasn't even progressed to the proofing stage yet. 
Not sure what people are thinking we actually do. It reminded me of the old easy button...
Not sure what people are thinking we actually do. It reminded me of the old easy button...
Texas_Signmaker
Very Active Signmaker
I can make it as fast as they can afford. Give them some crazy price and get it doneI've been going back & forth for the past couple of weeks with a customer who's remodeling their office and wants a new lobby sign. Yesterday they said they were ready to move forward and asked if I would be able to install the sign by next Wednesday. I just laughed (privately). It hasn't even progressed to the proofing stage yet.
Shred_signs
Lost Member
Unless it's a couple extra thousand then i'll give up my saturday
I had a customer ask why a job was considerably higher than last time. I claimed inflation, which did run up the materials but this customer turned a two week job into 8 months. There might have been a bit of an inconvenience/headache fee added.
lo and behold, 6 months in on this second project... Should have been a 2 week project...
gnubler
Active Member
I have no problem doing that, but in this case it literally isn't possible (letters outsourced from Gemini, CNC work, etc)
I've seen this from customers for so long now that I just laugh, as if their custom project/graphic design is simply plucked off the shelf with no effort or work required.
gnubler
Active Member
I had one of those last year, it was the first customer I had to fire. It was a such a simple job, and at six weeks in when she was disappointed because she expected to be able to make "a million little tweaks and changes" I decided it was time to part ways.
Stacey K
I like making signs
It happened to me Wednesday. A newer customer called Tuesday and I answered the phone from Mexico. I said I would call him back when I got in Wednesday about his semi. He called me at 8:30am Wednesday needing me to look at his semi immediately. I did. He expected that I not just put the logo on the doors but design a swooshy thingy in multiple colors and have it installed for him before Monday. I apologized and said it's not going to happen by Monday. If it was just the logo and I had the vinyl in stock I probably could but not with ordering vinyl and the swoosh and all that. Then he made a comment if I hadn't taken a whole month off of work...well, I was gone 7 business days which is more than I have ever taken at once but it's also not my fault he didn't plan ahead. I highly doubt he didn't know he was buying a semi in advance...
gnubler
Active Member
That's way too dedicated. When I finally closed for a week for a much needed vacation, I told all my regulars about it ahead of time, and everyone else reached a voicemail message or got an auto responder email. Everyone was fine with it...your customer sounds like a d!ck.
White Haus
Not a Newbie
The lesson here is don't answer phone calls when you're in Mexico on holidays! Lol.
I don't know what I would say if a customer would make a comment about me taking holidays, but it would probably start with "go pound" and end with "sand".
CanuckSigns
Active Member
I don;t know how I would respond if a client wanted me to look at his semi
Texas_Signmaker
Very Active Signmaker
Tell him to go fuck himself.... With a capital FUCK. It's your business and you can take whatever off you want, AND you get to kick out any customer you want.
Shred_signs
Lost Member
lol.
My response would have been the email" Hello, I regret to inform you but due to inappropriate comments to staff members this order had been cancelled and the refund already started. When they want to come back with a different attitude, I will discuss working with them again, but their will be a 25% asshole tax."
His attitude isn't going to make me work any harder.
I don't even answer calls unless I am on the clock. They can leave a VM.
DL Signs
Never go against the family
We all get the unrealistic timelines, and crazies. We had one go the other way recently. Had everything go on schedule for all the exterior signage on a new commercial construction, everyone seemed to have their ducks in a row, get a confirmation on an install date, a follow up to make sure we'd be there, send a crew, two boom trucks and a trailer full of signs 100+ miles away to do it. Everything went perfect... Till they got there and found the building wasn't even half constructed yet, not a single thing could be put up to make the trip not a total waste. Had to bring everything back and sit on it for over 3 months.
JBurton
Signtologist
This happens a great deal for us during national installs. That's why I always push to get the on site contractor's name and number. Always. Everyone and their mother will lie and say the building is painted, pavement is cured, asphalt set up, but when it comes down to it, he's the one on site that is going to sign off on the install, he doesn't want anything to go wrong, and he'll go out of his way to help just so you can spend an extra 30 minutes to lift a drive thru canopy into place while it gets fastened.
Worst part is, you spend 3 hours nesting a load onto a trailer, spend 3 weeks with it loaded as if you won't have more work needing the trailer come up, then spend 3 hours unloading so you can spend another 4 hours reloading, and somehow never fitting everything like it was before, necessitating a load hanging off the side of the truck...
DL Signs
Never go against the family
That's what this was, and we've done several other locations for them, always deal with the same people.... Ball was really dropped on this one.