Hello all,
I am sorry to jump in on your thread, but I am somewhat in the same boat. I am in no means an expert on printing or printers, but have been running an XR-640 for about 6 years. Everything that I know about printing has been self-thought and found here/ googling. I mainly use it for in house graphics and wrapping our ambulance fleet. I do about 30 full van wraps a year and a bunch of posters / banners in between. The printer has been great for the abuse that it received in the first couple of years of me trying to figure out everything and not having decent options for training.
With that being said I have been experiencing some issues with the printer in the last year or so. We had countless visits for repairs and at some point, I lost faith in the technicians and started fixing things myself. I keep having an issue with head B dropping full channels, and no one has been able to figure it out. Both heads and head board were replaced with a number of other things. Also, after the last head change the printer lost the ability to do self-cleanings. (When it's in standby) The printer kicks on as if it’s about to do a self-cleaning, and it runs for about 15-20 seconds and just shuts down without preforming the cleaning. No one has been able to give me a reason on why this is happening or how to fix it. (All parts that were used were OE Roland parts) The self-cleaning issue is the reason I believe the head keeps dropping channels since the printer can go about two to three weeks without being used. I try to run the cleaning as often as I can, but don't feel its sufficient enough to keep things from clogging up. The printer worked in this environment for about 5 years flawlessly and lost its first head at the 5th year mark. (I can't complain about that) After the first head replacement that's when things seemed to start spiraling out of control. The technician that was replacing the head shorted the headboard that we ended up paying for since we were led to believe that's what caused the head to go bad in the first place. There are many reasons now why I know that wasn't the case, but that's a story for another day. Going through this I learned a lot about the printer and how the components operate.
With all that being said my boss has authorized me to look into purchasing a new printer that will be a little more reliable (than the current one), and that the self-cleaning works on, so that I don't have to spend 2 to 3 hours taking it apart, soaking things and replacing dampers every time I need to wrap a new truck.
This printer has paid for its self multiple times, and having the ability to wrap trucks same day and fix things after accidents has saved the company so much money and additional down time compared to if we had to outsource the work. My budget is around 20-30k and I was planning on just buying another Roland VF2-640 or VG2, but researching this forum a lot of people seem to recommend the Epson’s 60600 and 80600.
I wanted to stay with Roland since I am familiar with the product and it would keep our operation somewhat identical, but the stories of issues with the new Roland’s have me worried. Also not being able to find a Tech is troublesome. I would obviously treat the new printer a lot better since I have a lot more experience now. The reason I am on the Fence about the Epsons is because I feel like they have been around for a while now and as soon as I decide to buy one, they will announce a new model and all of the parts will soon start becoming obsolete.
What would some of you guys do if you were in my situation? I usually only print 3 to 5 colors and most of my patterns are solid blocks or lines. 90% of all printing is done on the 3m reflective vinyl. I am sorry for the long post and any feed back would be extremely appreciated!!