At the end of the day you have to figure who has the clout with all of the major couriers and who's paying the bills. The sales for Amazon (estimated to be 40% of online Christmas sales in 2021), WayFair, Alibaba and other online sellers went through the roof this past year with all of the $#!+ people bought from overseas. Your media suppliers didn't stand a chance competing for delivery space on the trucks. Add to that the drivers who normally had 70 to 80 stops a day were often delivering 2x that over the holidays. No wonder there were mistakes, missed shipments, delays, etc. Common carriers faced the same issues as shipments were delayed by a few days or even weeks. That being said, you can't blame the drivers as they were all over worked and had little help. Can't blame the courier companies as their job is to make money and they had to follow the money. This doesnt really answer the question directly but may highlight some of the issues courier companies and the drivers faced. One thing to address now is to remind the suppliers and couriers that the covid delivery surcharges, etc. are not acceptable and need to vanish. There is still a lot of gouging going on that doesn't really play into service but adds significant cost.
