I really think most of our perceptions of FedEx and UPS are from our local delivery drivers and terminals in most cases.
They both have strong and weak spots across the country. We ship with both, hundreds of thousands of dollars per year with each of them, and they both have very similar track records.
We have a very very small set of customers that don't want us to use UPS ever again, and a very very small set of customers that don't ever want us to use FedEx ever again. But, for the most part, everyone just wants their stuff delivered as fast and cheap as possible.