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Need Help URGENT help needed!

Discussion in 'Flexi' started by Phil Swanson, Jun 11, 2019.

  1. Phil Swanson

    Phil Swanson Premium Subscriber

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    Feb 27, 2006
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    I am finding dozens of Flexi files that are saying "File Format is not supported" on many of my flash drives.
    I don't know why this is happening.

    These files contain hundreds of hours worth of work. I am panicking over this as I am going to need some of these files soon. Seems very random, some newer files and some old files.

    Has anyone else experienced this?

    Is there ANY WAY to get these files to open?
     
    Tags:
  2. bannertime

    bannertime "You guys do banners, right?"

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    What are the file extensions?

    Try closing Flexi completely and then try to open a file.
     
  3. Phil Swanson

    Phil Swanson Premium Subscriber

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    These are (.fs) files. Flexi Sign files that have only Flexi fonts in them.
    I have shut the computer down and restarted, no difference. The files on some flash drives won't open.
     
  4. bannertime

    bannertime "You guys do banners, right?"

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    Could you send one to me through wetransfer or something? Put it in a zip file.

    I'll PM me email.
     
    • Like Like x 2
  5. jimdtg

    jimdtg Member

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    Some places in earth
    Can you attach a file that couldn't open? I will help to look what was wrong.
     
    • Like Like x 2
  6. OPENSignsInc.

    OPENSignsInc. Member

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    Aug 23, 2015
    Greenville, PA
    Try downloading the files to your hard drive instead of running off the flash drive
     
    • Like Like x 1
  7. bannertime

    bannertime "You guys do banners, right?"

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    The file looks corrupted when compared to a clean file that I created. Hard to say. I'd need you to send a new file with just a single shape so I can compare the two.
     
  8. timgo

    timgo Graphics Designer

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    Try it in another PC with FlexiSIGN to open the files. If it goes well then there is something wrong with your FlexiSIGN software.

    Uninstall the FlexiSIGN software and reinstall it (clean install).
     
    Last edited by a moderator: Jun 12, 2019
  9. Phil Swanson

    Phil Swanson Premium Subscriber

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    Thanks for the offer. I tried to upload an .fs file and got the message that it was not an allowable extension.

    Thank you, I have downloaded a couple of these to my hard drive and was trying to work off of that.
     
  10. have you run a memory check on your flash drives? how old are they? they don't last forever, have you used them a lot?
     
  11. Phil Swanson

    Phil Swanson Premium Subscriber

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    Feb 27, 2006
    Adirondacks
    So upon further investigating I've found that only 2 ( of 9 ) of my flash drives have some of these files that won't open. Total of 18 files on my hard drive won't open.

    Right now I am concerned that I might have something that may effect other files on my hard drive and I may loose more files one by one. ( don't know if that a possibility )

    My plan is to copy all of my GOOD files from my hard drive on to a new flash drive and then delete all of the files in Flexi. Then reload the good files off of the new flash drive. ( also doing a full virus scan ) Then deleting the files that won't open off of the flash drives also.

    I'm praying that I have backup copy's of the bad files on the other flash drives.

    Any other suggestions on how to deal with this? My biggest fear is that I will continue to loose files.
     
  12. Phil Swanson

    Phil Swanson Premium Subscriber

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    Feb 27, 2006
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    No I haven't a memory check..? Not sure what you mean by that. Yes some have been used a lot. Some are nearly full and are getting old.
    Should I be replacing them after xx years?
     
  13. Modern Ink Signs

    Modern Ink Signs Member

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    You might want to look at getting (2) Synology drives. This way you can save all your files locally and also have a backup off site. I have 1 at my shop and 1 at home

    I switched to this a few months back after my Drobo took a dump and we ended up loosing some files. Likely nothing truly important. Just pics of completed projects.
     
    • Like Like x 1
  14. FactorDesign

    FactorDesign Member

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    Feb 1, 2018
    Raleigh, NC
    Flash drives are a very bad idea for long term storage. I would highly suggest portable hard drives + an online backup.
     
    • Agree Agree x 5
    • Like Like x 3
  15. eHow says flash drives can last up to ten years, but as mentioned on NYTimes.com,flash memory doesn't usually degrade because of its age, but rather because of the number of write cycles, which means the more you delete and write new information, the more quickly the memory in the device will start to degrade

    per Google
     
    • Like Like x 2
    • Agree Agree x 1
  16. G-Rex

    G-Rex New Member

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    Omaha
    The best way to archive data is to use M-Discs. They are more cost efficient and reliable than any other option.
    They have a Blu-ray version that can hold 25GB 50GB or 100GB. Lasts for 1000 years.
     
    • Like Like x 1
  17. fuzzy_cam

    fuzzy_cam The Granbury Wrap & Sign Guy

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    I'm stopping in to put in my 2 cents on the on-site storage + backup solution. We've got a 2-Bay Synology NAS on-site with 2x 4TB Drives that mirror each other (RAID 1, in case one HDD fails the other has the same copy of data). The NAS also backs up to Google Drive the instant a file is saved to it. We pay $10/mo for 2TB of Google Drive Cloud Storage... cause like many others we can't put a price on our files.

    I also have a 4-Bay Synology at home with 4x 3TB Drives in RAID 5 (one drive can fail without losing any data, replace the drive and the NAS will rebuild the storage array). I utilize Google Drive to sync our work files to home so there are literally always 3 up-to-date copies of our files. I also sometimes make a physical backup with an external drive, too. If you have important data you can't lose, don't have just one copy of it.

    Hope it helps.

    EDIT: If OP has any questions about setting this up, feel free to reach out me via PM and I will give you my email.
     
    Last edited: Jun 12, 2019
    • Agree Agree x 2
    • Like Like x 1
  18. Stacey K

    Stacey K Getting Back in the Game

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    I use OneDrive (cloud) to save all my files once I have closed the job ticket out, also all my forms, spreadsheets, job tickets - everything. I once used an external hard drive and it died and I lost everything, never again. As long as Microsoft doesn't get hacked by the Russians and delete all my files, I feel pretty confident about using the cloud. Your issue may not be with the flash drives but for ease of use and peace of mind consider switching to a cloud based system instead.

    The pros are that I can access the files anywhere, work, home, phone. The con is I need an internet connection...fortunately it's rare that I lose my internet connection.
     
    • Like Like x 1
    • Agree Agree x 1
  19. Reveal1

    Reveal1 Member

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    Cape Girardeau, MO
    I second CamTX; any backup plan should include a local backup (such as CamTX s mirrored drive) and an off-site solution (such as Google Drive or Stacey K's OneDrive)

    I also use a Synology with mirrored drives but also use both OneDrive AND Backblaze which also backs up my other three computers. Call me paranoid but I will never lose my business' most valuable asset.
     
    • Agree Agree x 2
    • Like Like x 1
  20. Reveal1

    Reveal1 Member

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    Nov 7, 2010
    Cape Girardeau, MO
    Another thought - we too use Flexi for production and some simple design, but mostly import PDF's created in AI. If we only used Flexi, I would be tempted to save a copy of every file as a PDF which is a more universal file format.
     
    • Like Like x 2
    • Agree Agree x 1
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