Versaworks "A connection with the server could not be established"

[Philpott Signs LLC]

Hi. So I can't get Versaworks to connect to a server. I have rebooted my computer and the internet. I have even gone into Versaworks settings and changed a setting from U.S.A. to Japan which is something I saw on another thread here. It still wont connect to a server. I have Versaworks 6.9 and Windows 11. Any suggestions?

 

[ToTo]

Goto https://downloadcenter.rolanddg.com/VersaWorks6#software and download latest version and „For customers who are using “Windows Defender”: Measure for “Windows Defender” anti-virus scanning.“

 

[Kemik]

I had this issue with VersaWorks 5, I believe it was just because they stopped updating VersaWorks 5.
VW6 is pretty old now, so maybe they've stopped updating it?

 

[netsol]

we have flexi running everything
is that the standard versaworks message?
my first question is WHAT SERVER are you not connecting to? (licensing server?)

by the way when troubleshooting a network problem, putting in information you KNOW is incorrect is not a great plan to restore your functionality.

 

[balstestrat]

VW6 is pretty old now, so maybe they've stopped updating it?

VW6 is not old... it's the current RIP they offer.

 

[netsol]

you probably need to install advanced ip scanner.
if you have a new ip address (in the same range [subnet] ) it will show. install the program, do a scan, sort by manufacturer.
(assuming you have a lot of devices on the network

if it doesn't show here it's time for a more advanced lesson, how we find devices no longer in our subnet, but, one thing at a time

 

[netsol]

so, do we know what the "trigger event" was?
the thing that changed & started all this? (new modem or router), moved the printer?, power failure?)
that normally shortens the troubleshooting time

 

[cornholio]

I had this issue with VersaWorks 5, I believe it was just because they stopped updating VersaWorks 5.
VW6 is pretty old now, so maybe they've stopped updating it?

VW 6.16.1 is the latest and greatest version. It came out last week.

 

[Kemik]

VW6 is not old... it's the current RIP they offer.

My bad, I thought it was VW5, VW6, then Dual.. I switched to Mimaki so I haven't used anything past VW5!

 

[Kemik]

VW 6.16.1 is the latest and greatest version. It came out last week.

Whoops. I switched to Mimaki, so I haven't used anything past VW5, so I thought Dual was the newest! My Bad!

 

[CSOCSO]

so, do we know what the "trigger event" was?
the thing that changed & started all this? (new modem or router), moved the printer?, power failure?)
that normally shortens the troubleshooting time

I had the same issue. its all fixed now but I figured I explain... I did call roland and asked them. Everyone had this issue. it was on their side.