Versaworks - Stuck file - Crashing

[vsmartino]

I have 2 large files in my que A that completely crash/freeze Versaworks as soon as they're clicked, so I can't even delete them.

Is there a way to clear the que cache or a work around to deleting the 2 files so they're no longer in que? Clicking them during a print completely crashes Versaworks and causes others issues.

Any help would be appreciated

 

[White Haus]

Go to your queue and delete the job there....

C:\Program Files (x86)\Roland VersaWorks\VersaWorks\Printers\XR-640\Job-B

(Printer and Queue may be different on your end but you get the idea)

 

[vsmartino]

It ended up being in AppDatas hidden folder, but the idea was right.

Thanks!