versaworks

I just loaded a file (side of van) that measured 69" x 236" but when sent to the queue it only measures 69" x 200". It doesn't condense the file but cuts off the back end. If I open that same file in photoshop it opens at 236"..........is there a setting i need to adjust??

 

hey JT........we're printing with the vp540, it all happens before we tile. As soon as the job is dropped in the Queue it registers at 200" overall width, any file over 200" cuts off at that, and its weird it doesnt condense the file it just cuts off the back end. For now we just send thye job in smaller then bump up the percentage of the job to achieve the overall height and width, It could be me being picky but I feel the resolution suffered alittle, even though I was told versa works has the ability to blow things up and keep its quality..................still looking for answers..........

 

nope using custom roll and not checking scale to media. I'm going to get in touch with roland tomorrow and i'll let you know what the deal is incase this happens to anyone else.... thanks for all the advice.