Vinyl Express Q160 = FC 7000?

They are essentially the same machine, but the Sign Warehouse version of that machine absolutely sucks. Not because the hardware is bad, but because sign warehouse won't support it for crap. You will never see an updated firmware for a SW version to fix all the bugs in it while Graphtec labelled version owners will even though it's the same damn machine. Neither company will support the 'oem' version so as a result both of them can **** up a rope in my opinion.

 

Try reloading the driver but instead of loading the driver they sent you with the unit upload the driver from the Graphtec website for the FC7000. That is what I did and so far (3 months) so good. I never had that issue but I would say that somehow is a driver issue.

By the way I was also told that the graphtec or VE would not work with Mac but here I sit infont of my imac cutting stuff all the time!

 

You can also reset the plotter to factory default by holding arrow up button while turning off and on. This clears all settings to the day you unboxed the machine.

 

I don't know why so many people bash Signwarehouse's tech support. I get a tech every time I call and if not I leave my name & number to the dispatcher and a tech calls me that same day.

 

Well I don't know who you know but SW sucks when it comes to tech support. I have talked to them a couple of times, normally have to wait out a call or continually call and ***** and moan until they get on the phone but then they never seem to be a help. The told me there was NO DRIVER for the Q100 for imac yet I cut things everyday on my mac using the Graphtec driver that SW should of known about! They are a bunch of idiots and unless you are calling in a order it is rare to get tech support on the phone!

 

Nuff said, coulnta said it better myself