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Need Help Vinyl on carpet

Discussion in 'General Signmaking Topics' started by Nick Nie, Feb 11, 2020.

  1. Nick Nie

    Nick Nie Member

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    Apr 4, 2019
    Canada
    Hi All:

    One of our customer orderd some floor decal from us for a event show , but they did not tell us that the floor decals were going to apply to on the long pile carpet. so we supplied they removable Avery 2933 matt vinyl. they called us on the first day to tell us all the decals peelled off from the carpet and looked really bad.

    We did testing in house and then replace all the decals with Orafol 3105 HT , 3105 is the only material in house could grap the carpet very well, but then after 2 weeks, this customer came back to say there were glue on the carpet after removal, they could not remove it and would bill us for the cleaning service and labor.

    From the pictures they have send, i thought it more looks like ghost on carpet instead of glue.

    Two questions:

    1. Can someone tell us what chemical is good to remove the HT vinyl residue from the carpet?
    2. Is there any suggestions, like which brand, what type of vinyl is good for long pile carpet and have clean removal?

    Many thanks!
     
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  2. CanuckSigns

    CanuckSigns Very Active Member

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    Nov 11, 2008
    Ontario
    All the vinyl I've seen for carpets has been for very low pile commercial carpet, I can't see any vinyl working for high pile carpet, not because of the adhesive, but because of the movement when someone steps on it causing it to rip.

    General Formulations sells a product specifically for carpets http://www.generalformulations.com/...hite/High-Tack-Removable-Adhesive/Concept-212

    Depending on how much you want this client, I would tell them to pound sand when they tell you to pay for professional cleaning, if they can't properly communicate the specs of the job to you ahead of time, they can foot the bill.
     
  3. kalvix

    kalvix Member

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    Apr 17, 2005
    washington dc
    i'll start off by saying we are not a lawyer, but give them their money back for the graphic and move on. do not own the responsibility of the cleaning except to the tune of the product. 1) you did not get to see the carpet and make a recommendation, and only sold a product to a client for a specified purpose. you should not be responsible for their misuse or incorrect application. I'm sure there is some fine print in the carpet vinyl brochure that restricts or limits it application.
     
  4. Nick Nie

    Nick Nie Member

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    Apr 4, 2019
    Canada
    Thank you for you suggestion, totally agree!
     
  5. Nick Nie

    Nick Nie Member

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    Apr 4, 2019
    Canada
    That's right, Appreciate!
     
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