VJ 1624 - Printing Issue

[ScottWlkr]

Hey everyone,

I'm a new user here, and so thankful I found this site. Hoping you guys can help me with a printing issue I seem to be having with our Mutoh VJ 1624 printer.

Every time I try to print anything there seems to be a scaling issue. It prints the width fine, but constrains the height to 50% of what it should be. So, let's say I have a snipe that I'm trying to print that's sized 20"h x 28"w, when it prints it comes out at 10"h x 28"w.

I checked the proportions in the production manager, and everything is at 100%, with the box to keep things proportional checked. I've scanned through the settings a thousand times, but can't find the issue. Is there a setting within the printer itself that could be making this happen? If anyone has any ideas, please share!

Thanks,
-Scott

 

[J Hill Designs]

I think those have a disc feed encoder - this may be dirty

 

[ScottWlkr]

Is it something that can be cleaned, or is it something that would have to be sent in for maintenance?

 

[J Hill Designs]

I believe it can be cleaned, but someone with a mutoh will have to chime in

 

[ScottWlkr]

Thanks for the info, JHill. Hopefully someone knows whats going on with this thing haha.

 

[chrisphilipps]

This sounds like something coming from the Rip. What version of Flexi are you using? Also has anyone played with the output size compensation in Production Manager?

 

[ScottWlkr]

Hey Chris, thanks for the response. We're using Photo Print 10 for our Mutoh. I looked at the settings output size compensation, but everything seems to be fine within it. So, should I try putting the vertical compensation to 200%? Or how should I set it up?

 

[ScottWlkr]

Alright, I tampered with the size compensation, and it seemed to do the trick for now. Thanks Chris!