TO add further into this damn nightmare of an issue which only happens after hours and when printer is needed. The issue appeared to have resolved itself couple of hours later. I had another color go out after i replaced it showed full and the magenta once agains shows empty. I pull magenta out and the printer is ready to go, except there is no magenta in the machine. I put magenta back in, it once again shows empty. Has no one ever had this happen!!????