Wasatch Corrupt Company

You have unknowingly updated your Wasatch software to a higher version / edition. That's why your dongle and serial number no longer work.
Remove the software and install the old 7.4 and no longer update it to a higher version / edition.

 

I would suspect that this is pro forma and not really much can do about it.

I wouldn't be surprised that if for whatever reason my install of a program got wiped before I was able to deactivate it (or if deactivation was even an option for me in order to reactivate it later on) and I asked for another "seat" to be opened up and this was legacy software that any one of them would do it.

It would suck and I wouldn't like it, but I wouldn't be surprised by it. Why I wouldn't be surprised, because I had one software that I did have that very instance happen to my while it was under support and it was hell to get them to do it. They did it, but it wasn't a quick phone call either.

As to keeping legacy versions of software for download, that's going to depend on the vendor. Typically the more expensive the software, the least likely they are to do that, at least in my experience with the software that I use. My suggestion would be to create ISOs using disc burning software. That way have a back up and most modern OSs will mount an ISO as a virtual drive, so don't even have to worry about a piece of hardware not working right on you.

 

Similar scenario happened to us with Wasatch, as of end of last year they will no longer support legacy versions and if you have any trouble will be forced to go to the monthly subscription. Unfortunately, this is becoming the way of the world for most commercial software packages - look at Adobe.

It sucks, I was disappointed too, but honestly, $600.00/yr is pretty cheap to keep everything updated, knowing you have 24/7 support anytime you call.

Just my .02¢

 

I’d put that registration code in like five places in my house.

 

I have serviced and installed printers for over thirteen years dealing with onyx, Wasatch, caldera, Flexi, versa works and shiraz....I have never seen a rip automatically update itself. It requires user interface...

 

I'm with you. My 'puter/software/printer work just fine now. I don't need any "improvements" at the expense/effort of something going wrong. I don't even connect to the internet. When this computer fails, THEN I'll deal with it.

 

This day in age now, that will all be different. If fact, isn't that the whole point of this "always connected and subscription based" world of computing that we are involved with now? Always being able to be on the latest and "greatest"? Of course, the conspiracy theorist in me could go a little bit further then that, but I digress.

 

Did you get SoftRIP 7.4 back to work yet?

 

Your Dongle should have a tag on it, that has the code you need. My has it, been on there since I bought it like 10 years ago. I am going to the monthly charge as this is the only way you will get updates and newer versions. You have to keep getting newer versions due to compatibility with Operating Systems on a computer and or new features.