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What are you doing with unclaimed orders?

Discussion in 'Business Management' started by Notarealsignguy, Mar 24, 2020.

  1. Notarealsignguy

    Notarealsignguy Active Member

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    So what is everyone doing with completed or in process orders that companies are holding on now?

    We have $2500 in special order material for a job and am getting the run around. They have been a customer for 10 years and always pay their bills but I don't want to be stuck with this stuff. It was ordered before this all blew up.
     
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  2. brycesteiner

    brycesteiner Member

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    Are they even open?
    If they are you could deliver it.
     
  3. Notarealsignguy

    Notarealsignguy Active Member

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    They are open and a good sized company. Its a bunk of 22' lumber for decking a semi trailer, were supposed to put it on too.
     
  4. rossmosh

    rossmosh Active Member

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    People are going to get beat on orders. It's just the truth. It's way dangerous working on any projects right now other than stuff that needs to be installed immediately and has been ordered within the last 5-10 days.

    In your situation, I'd contact the vendor and find out if you can return the merchandise and what kind of fees you're going to be hit with. Then I'd contact your customer and ask for a status update. Tell them they can continue with the project or they can cancel it and they'll be hit with a fee of X. Tell them to let you know ASAP where you stand. Let them know if they don't respond within X days, you'll simply return the raw goods and send them an invoice for that price.

    It's better to return the merchandise and get hit with a $500 restock fee than have $2500 worth of merchandise sitting around collecting dust.
     
    • Agree Agree x 1
  5. James Burke

    James Burke Being a grandpa is more fun than working

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    I know it's too late, but we typically require enough of a deposit to cover the cost of materials on a job such as that, so as not to tie up working cashflow.


    JB
     
    • Agree Agree x 2
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  6. FireSprint.com

    FireSprint.com Merchant Member

    PPP

    Polite Patience and Persistence

    That's all you can do right now. If you can send them back without much hassle, do that, but stay on them politely. Sounds like they have been a good customer for a long time. Don't burn the bridge. This will come around.
     
    • Like Like x 1
    • Agree Agree x 1
  7. Texas_Signmaker

    Texas_Signmaker Very Active Signmaker

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    I got a big customer too giving me the run around. Always been good in the past up until all this crap. I've decided not to push them right now because once we make it out of this I didnt want to feel like an ***. I'm taking the be patient role, they know what's due and understandably I'm sure the priority is for them to focus on paying employees and keeping the business afloat. Unfortunately us vendors come last so I'm not taking it personally. This is blow over.
     
    Last edited: Mar 25, 2020
    • Agree Agree x 3
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    • Disagree Disagree x 1
  8. The Doo

    The Doo The Sign Lady

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    So...I have a reverse situation with my wholesale vendor. Paid $9400 for FCO letters in February. Was told last Tuesday all was on track for installation this past Monday. Last Friday they made the decision to self quarantine. I can do the install just can't get my product!!

    Thoughts? What would you do?
     
  9. Notarealsignguy

    Notarealsignguy Active Member

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    Id tell them to refund the money until they are ready to ship. I wont pay for anything upfront though, if they wont invoice at delivery than we find another vendor.
     
  10. Signature Graphix

    Signature Graphix Wide Format Printing - Signage - Vehicle Wraps

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    Are they a contract customer? If not, you didn't get a deposit on an order that large? We ask for 50% down on anything over $250.
     
  11. Notarealsignguy

    Notarealsignguy Active Member

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    They have 30 day terms with us and have always treated us very well. I talked to them today and it sounds like it has been resolved.
     
    • Like Like x 3
  12. decalman

    decalman Active Member

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    A lot of people gonna get screwed financially . I get burned all the time.
    ( I'm used to it) I'm just glad as hell, that I got food on the table, and I don't have corona virus. Reason to rejoice.

    If your healthy, your wealthy.

    .
     
    • Like Like x 2
    • Agree Agree x 1
  13. E Coloney

    E Coloney Member

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    A good customer who always pays on time is fine until they don't pay. When you're dealing with custom goods, get paid up front. The same customer has to pay at Walmart before leaving the building, why shouldn't they pay YOU, too? Put up a sign, PAYMENT REQUIRED TO BEGIN SERVICE. If anyone questions it, politely explain that you can't restock and sell their project elsewhere and (refer to Walmart above).
     
  14. ams

    ams Very Active Member

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    Just give them time.
     
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