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Graphtec is west coast company and phone support does not exist. You send an email the translate and send you an email back. Summa east coast with live technicians that actually speak English. Plus the added bonus they allow dealers to service on-site.
Until just now, I thought Graphtec was a US company. Internet tells me they're from Japan. There's a US HQ in California.
Summa's are Belgian, with the primary American dealer being Airmark in Seattle, Washington.
I have a S2T from Summa and am all about it. Bought it used and have been running it 4 years without a hitch. Will buy another one the minute it fades.