We had been having some issues with a printer who does our digital printed marketing materials such as business cards and brochures. We do a few dozen digital print jobs a year thus far, having only been in business less than a year, so I'd say we're doing alright in this department. Anyway, we switched to a print contractor who was referred to me here as being a top quality printer. We have ordered about $2,000 or more from them in just the last month. Today we had two sets of business cards come in, one order for 1,000 and one order for 250. When I opened the box of 1,000 I knew right away they shorted us. We took the time to count them and counted 933 actual cards. In the order of 250 we counted 243. Normally, I wouldn't have even counted either order, but the order of 1,000 was noticeably short. So we wrote up a ticket on their website and found out that they will reprint the order of 1,000 but the order of 250 won't be done because they have an over/under policy of 5% of the quantity of merchandise ordered... Dear Customer, Please see our over / under policy below the amount indicated is less than 5% so I can't offer any compensation. Over/Under Runs Although we endeavor to ship the quantity ordered, 4over reserves the right to ship within 5% over or under the requested quantity. If a minimum quantity is a necessity we recommend that you adjust the total quantity ordered to account for the possibility of an under run. Ummm....is that normal? I mean seriously if my customers order 1,000 of anything I would presume they expect to get what they order and not a bit less. Should our policies reflect this 5%, which I think just makes us look terribly unprofessional anyway, or should I start looking for a new printer again? Argh! This is very frustrating.