Texas_Signmaker
Very Active Signmaker
I subcontracted an install of a monument sign to a company in Alabama. I had it fabricated here in TX and had it hotshoted to the location. While the installers were putting the sign up, the client was onsite and asked them to use the touchup paint we sent to go over the screws to the face they put in. Well, apparently whoever was tasked to do the touchup paint was letting big runs drip all down the face of the push-thru acrylic sign. It dried and there was no way to fix it. When the client came back and noticed what he was doing he told them to stop.
I talked with the client and we settled on replacing just the one face that was visible from the driveway. I just ate the cost of fabricating the second face and asked the installers to "cover the reinstall". When I mentioned the paint problems, the installer said they were just doing what they were told from the client. (I let it go but I wanted to say, "Did they ask you to make paint runs all down the sign?"
)
I got the new face fabricated and personally drove out to Alabama to make sure it went on correctly and that the sign was the quality they expect. I met the installers onsite and they remove the old face. They prepare to get the new face ready and I said I'll get on a ladder under your bucket and help tell you that it's lined up. So they lift the second face, I get on the small 8' folding ladder and they are struggling to hold it. Well, they DROP the second face, which knocks the ladder out from under me and I fall. It was a young guy and an older guy in the bucket and I suspect the older guy couldn't hold on to the sign because he had shaky hands and it was way too heavy for one person. Now the second face is dented, scratched and some other parts of the monument are scratched too. Now what do we do? I called their boss and told him what happened. He says we could bring a face back and they can repaint it and fix it. (I didn't know they had the ability to do that, otherwise I would of told them to do that on the first face). Anyway, we bring the original face back because that one wasn't dented. They remove the push-through acrylic, sand it and repaint and reinstall. Everything is well with the world right? Then I get this in the mail today....
I talked with the client and we settled on replacing just the one face that was visible from the driveway. I just ate the cost of fabricating the second face and asked the installers to "cover the reinstall". When I mentioned the paint problems, the installer said they were just doing what they were told from the client. (I let it go but I wanted to say, "Did they ask you to make paint runs all down the sign?"
)I got the new face fabricated and personally drove out to Alabama to make sure it went on correctly and that the sign was the quality they expect. I met the installers onsite and they remove the old face. They prepare to get the new face ready and I said I'll get on a ladder under your bucket and help tell you that it's lined up. So they lift the second face, I get on the small 8' folding ladder and they are struggling to hold it. Well, they DROP the second face, which knocks the ladder out from under me and I fall. It was a young guy and an older guy in the bucket and I suspect the older guy couldn't hold on to the sign because he had shaky hands and it was way too heavy for one person. Now the second face is dented, scratched and some other parts of the monument are scratched too. Now what do we do? I called their boss and told him what happened. He says we could bring a face back and they can repaint it and fix it. (I didn't know they had the ability to do that, otherwise I would of told them to do that on the first face
). Anyway, we bring the original face back because that one wasn't dented. They remove the push-through acrylic, sand it and repaint and reinstall. Everything is well with the world right? Then I get this in the mail today....
