TheSnowman
New Member
I don't know if anyone's brought this up, so if it has been, I apologize.
Anyone know what's up at Advantage? We've been with them since about 1995, and never bought from anyone else through those years. They've always been great to us, great service, great pricing, etc. I found out about a year or so ago now that my equipment sales rep had been let go, and then a week later my rep that I order supplies from was let go. From there, they just tossed me around from person to person and I constantly had to babysit each order, and make phone calls when I was charged too much, not sent the right thing etc.
It finally came to the point where a product I had just ordered wasn't available, and when I called to order the product they said "we have something comparable and it's a couple dollars more than the other product" which I'd ordered two weeks earlier. I said go ahead and send it, and it was special order, and I get the order statement two days after the product is delivered. Normally I get it the same day before anything even ships. The product had gone up 67% and they didn't feel the need to tell me that when they said "a couple dollars more than the other item". So I figured it's $2 more than last time...nope, it's $80 more than the last time, and no heads up. I asked them what they wanted to do to make it right with me and they said that they didn't feel they were in the wrong for not telling me.
Right then and there I cut ties that we'd had for 20 years. I'm done. I would NEVER consider doing that to a company that had been a customer for 20 years, and can't believe they were ok losing that relationship over an $80 situation that was lack of communication on their part.
So then the story gets more interesting, and about three weeks after I'd started buying from Fellers (who matched every price, and has been taking great care of me) I get a phone call from Mimaki asking me where I get my inks from, because they are no longer doing any business with Advantage, and wanted to make sure that all of the Mimaki owners are taken care of. I didn't ask questions, but told them I thought that was interesting that they left shortly after me. I'm assuming something ugly went down w/ them too, and I've heard from talking to my old equipment rep, that he's heard a lot of the same stuff of them just burning bridges lately.
Anyone have this happen to them? I know a lot of people weren't fans of them in the past, but I never really had a complaint till the last four months I'd say when it got really bad.
Anyone know what's up at Advantage? We've been with them since about 1995, and never bought from anyone else through those years. They've always been great to us, great service, great pricing, etc. I found out about a year or so ago now that my equipment sales rep had been let go, and then a week later my rep that I order supplies from was let go. From there, they just tossed me around from person to person and I constantly had to babysit each order, and make phone calls when I was charged too much, not sent the right thing etc.
It finally came to the point where a product I had just ordered wasn't available, and when I called to order the product they said "we have something comparable and it's a couple dollars more than the other product" which I'd ordered two weeks earlier. I said go ahead and send it, and it was special order, and I get the order statement two days after the product is delivered. Normally I get it the same day before anything even ships. The product had gone up 67% and they didn't feel the need to tell me that when they said "a couple dollars more than the other item". So I figured it's $2 more than last time...nope, it's $80 more than the last time, and no heads up. I asked them what they wanted to do to make it right with me and they said that they didn't feel they were in the wrong for not telling me.
Right then and there I cut ties that we'd had for 20 years. I'm done. I would NEVER consider doing that to a company that had been a customer for 20 years, and can't believe they were ok losing that relationship over an $80 situation that was lack of communication on their part.
So then the story gets more interesting, and about three weeks after I'd started buying from Fellers (who matched every price, and has been taking great care of me) I get a phone call from Mimaki asking me where I get my inks from, because they are no longer doing any business with Advantage, and wanted to make sure that all of the Mimaki owners are taken care of. I didn't ask questions, but told them I thought that was interesting that they left shortly after me. I'm assuming something ugly went down w/ them too, and I've heard from talking to my old equipment rep, that he's heard a lot of the same stuff of them just burning bridges lately.
Anyone have this happen to them? I know a lot of people weren't fans of them in the past, but I never really had a complaint till the last four months I'd say when it got really bad.
