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Wheres my ONYX cut files going?

Discussion in 'Digital Printing' started by Dtron10, Mar 6, 2019.

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  1. Dtron10

    Dtron10 New Member

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    Sep 19, 2017
    New York
    Hello,

    I'm printing on a HP360....recently it's letting me print just fine...Does the usual printed bar code for registration. Once I open my ONYX Thrive Cut program I don't see the bar code/file in that list. There's been no other problems previously like this...just all of a sudden the cut files aren't showing up after it's completely done printing.
     
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  2. SignMeUpGraphics

    SignMeUpGraphics Moderator

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    Apr 11, 2012
    Australia
    Are you sure your quick set has cut line detection enabled?
    We sometimes forget to pick the right one and we end up with no cut file. No biggie though... run the job again with the proper quickset then cancel the job before it starts to print.
    Cut file goes into CutServer and we can continue the job.
     
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  3. johnschleich

    johnschleich New Member

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    Nov 20, 2011
    Elmhurst, Illinois
    We just had this happen. Check your Cutting Path layer and make sure that the line is saves as a "swatch".
     
  4. FrankW

    FrankW Very Active Member

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    Oct 19, 2008
    Germany
    Do you do mean barcode cutting through OPOS Barcode/Summa? Which Version of thrive do you use?

    Older Versions (12.x and older) of Onyx Cut Server can't serve the cutting files for the cutter themselves, the files needs to be "plotted" into files to which Summa Cutter Control have access to. There is a possibility to let Cut Server do that automatically, what means as soon as you open Cut Server the files will be forwarded.
     
  5. unclebun

    unclebun Very Active Member

    You have to tell Cut Server where the files are. It's under Preferences/Hot Folders. Look to see if the hot folder is listed. If not, add it. If the hot folder is on another computer, make sure it's shared.
     
  6. Dtron10

    Dtron10 New Member

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    Sep 19, 2017
    New York
    This seems to be the most relevant answer. Can you please explain this "hot folder" to me? I do see the "Preferences" that I click on....Then I see a list for "Hot Folders" and there is nothing in the list. What exactly do I link it up to (I know hot folder, but what is that?) in order for it to retrieve the cut file?
     
  7. unclebun

    unclebun Very Active Member

    At the bottom of the Hot Folder list is a button that says "Add". Click that, and then select your hot folder. The hot folder is the folder that the rip sends the cut file to. You set that in the rip part of the software. For us it's called RIP-Queue. The folder that gets the cut files is c:\Onyx12\cutter\ and then a folder with the name of our cutters (we have 2 cutters).
     
  8. Dtron10

    Dtron10 New Member

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    Sep 19, 2017
    New York
    Great! I think I'm starting to get somewhere now. I was able to go back and find the old cut files. Now randomly for some odd reason my Thrive Cut Manager shut down and won't open back up. Haha I'm sorry but do you have any help with this? I click on the Cut Manger Button at the top and it looks like it's about to open and loading but won't get past that screen. I've restarted everything 3-4 times now with no luck. Thanks again for the help!
     
  9. unclebun

    unclebun Very Active Member

    Have you tried restarting Windows?

    We don't use Thrive; we have Production House, so I can't get real specific about Thrive.
     
  10. Dtron10

    Dtron10 New Member

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    Sep 19, 2017
    New York
    Yes I tried restarting everything. Hmm.....thanks for everything else though. I'll keep trouble shooting until I figure it out.
     
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