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Why I ask so many questions

Discussion in 'General Signmaking Topics' started by The Vector Doctor, Sep 27, 2018.

  1. The Vector Doctor

    The Vector Doctor Very Active Member

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    Screen Shot 2018-09-18 at 4.45.26 PM.png Screen Shot 2018-09-18 at 4.50.36 PM.png Screen Shot 2018-09-18 at 4.51.22 PM.png Screen Shot 2018-09-18 at 4.51.05 PM.png Screen Shot 2018-09-18 at 4.46.04 PM.png I have had a some customers tell me that I asked too many questions. So I have lost a few orders and customers.

    I guess they don't want to bother taking the time to provide more info with each order placed. So what happens if I don't ask questions and the order is done incorrectly?

    These are but a few examples I compiled from my Facebook page illustrating why I do so.

    There are so many more. I will get a whole business card scan. Some people what everyhing done, while others only want the logo. Some will send me art with gradients and complex effects when all they really want is a simple cuttable file. Fonts can be tricky too. Are close substitutes ok or must it match exactly?

    There are dozens of other examples but you get the picture. The more work I have to do the higher the cost. So why not save some of the setup costs and answer a few questions or be specific when the order is placed?

    It does not happen too often and I think most appreciate the communication. I rarely have to redo a job and there are no issues with language barriers.
     
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  2. BALLPARK

    BALLPARK Member

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    The details are key... Those that do not understand that will learn one day.

    Never had to have you redo a design and your work is always on point. You ask what you need to know to make it happen. Don't change a thing...
     
    • Agree Agree x 2
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  3. myront

    myront CorelDRAW is best

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    I feel your pain. We get bad logos all the time and even after contacted the company directly they still give me bad art files. I'm talking about ones that I can't find on Brands Of The World or in a pdf somewhere. I've even had conversations with the United States Air Force Heraldry office for squadron logos and they still send me bad art. I used to do this stuff when I was active duty and worked closely with the agency that kept detailed files on every emblem complete with color codes and do's and don't etc. Once my office got shut down all those documents and digital files got thrown out and/or destroyed. Much harder to find vector art anymore
     
  4. Marlene

    Marlene Major Contributor

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    It is impossible for you to know that a bad rough looking file is what it is suppose to look like unless the customer tells you. Any customer that you've lost because you've asked a question is an idiot as you are the "Vector Doctor" not Eric the mind reader ;)
     
  5. ams

    ams Very Active Member

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    I refuse to sell a customer any sign with choppy graphics or lettering. Some sign shops use retrace and then go to print. The end result is puke.
    I will make sure you get all of the details you need from me.
     
  6. Texas_Signmaker

    Texas_Signmaker Very Active Signmaker

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    Who in the world is using that artwork! Lol
     
  7. Shepherd

    Shepherd New Member

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    I 100% agree with asking questions...

    My biggest pet-peeve, is when customers don't know what they want, but damn well know what they don't want.

    I had a customer come in a tell me she wanted business cards that illustrate that they are downstairs in the rear. She couldn't quite figure out what she wanted to describe, so I told her I would come up with something.
    Sure enough I come up with a fairly nice set of stairs in a circle. It was simple but looked good and got the point across. Boy was she pissed that I didn't know what SHE WANTED.

    I have learned and continue to learn that customers that don't know what they want are usually the ones you do triple the work for....or you tell them to come back when they know what they want.

    Ask questions, and if they dont want to answer the questions they get 2 choices. Put a deposit or come back when you know what you want.

    Anyways,

    Happy Thursday.

    Shep
     
    • Agree Agree x 2
  8. ams

    ams Very Active Member

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    There are two local shops that use that kind of artwork, no joke
     
  9. player

    player Major Contributor

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    I don't answer questions.
     
  10. GAC05

    GAC05 Major Contributor

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    Then you will never get on the Supreme Court apparently
     
  11. player

    player Major Contributor

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    Do you suspect me of a crime?

    Are you detaining me or am I free to go?
     
  12. BobM

    BobM Very Active Member

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    I always appreciate you questions as they save me money and I always get the just what I need. Thank you for asking and for the ALWAYS fine work you do.
     
  13. SellersSign&Design

    SellersSign&Design Active Member

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    For anyone reading this thread and thinking of using the Vector Doctor, just answer his questions. He is extremely good at what he does and has helped me out quite a bit!
     
    • Like Like x 1
  14. signbrad

    signbrad Member

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    Me too.

    Once, a salesman who did not ask enough questions gave me a job to create a layout for a shoe store. All he said was the customer wanted something "sexy." What is sexier than high heels, right? The salesman agreed. My design, which I thought was quite compelling, was instantly rejected. During the conversation with the client, how did my salesman miss the fact that the business was a men's shoe store?

    Brad in Kansas City
     
  15. JimmyG

    JimmyG Premium Subscriber

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    I ask a lot of questions also....i gotta know period if you want quality work...I had a manager client tell me last week "you don't worry about that, just do what we ask you to"...pppffft....
     
  16. myront

    myront CorelDRAW is best

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    Customer tells me they're going to send a pdf file for print. After working out the type of substrate I ask "what size would you like it to be". Customer's reply "it's already sized" hmmmm....I will ask again
     
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