Jim Hancock
Old School Technician
I wish I had seen this sooner... When you swapped the cables, it should have been stated that you need to swap the cables completely, meaning not just at the printhead end. If you hopefully completely swapped the cables, then you probably have a bad cable that blew the fuse. If you crisscrossed the cables, then you have blown the C group fuse. You can replace the fuse yourself, as this printer has fuse holders on the head board and Solventinkjet on here sells them. Hopefully, it only blew the fuse and didn't do any other damage. The circuitry inside the heads is completely different on the two sides, so if you crisscrossed the ribbons, all kinds of voltages and signals went to all the wrong places. Before you call a tech in, as he's likely going to tell you that you need a new head board, replace the fuse and both ribbons on that head and see what happens.
Printhead Fuse - 3.15A, 125V, Quick Blow Fuse | Solventinkjet.com
This is the fuse that protects the heads from power surges and shorts.
www.solventinkjet.com
Roland DX4 Printhead Cable (Set of 2) | Solventinkjet.com
This is a set of DX4 ribbon cables for most Roland machines.
www.solventinkjet.com