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y position alarm?

we have a graphtec fc-7000-160 & have had nothing but trouble from the start. we are in the middle of a large contour cut job & it will not track,cut, or read registration marks properly. today after some setup adjustment that we talked to the graphtec reps at the show about,we tried again. only this time during initial setup it reads to the left & either trips a Y position alarm or shut down the cutter totally. has anyone had this happen to them? thanks---Sean
 
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