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YO.......................

Discussion in 'Vendor Shout Out' started by Gino, Jun 22, 2011.

  1. Gino

    Gino Premium Subscriber

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    Shout out to Dan Ramm and his Dad [who did all the work] who did a great job on repairing our Roland machine. Dan [Sr] came out and evaluated the situation and gave me considerate and great information. Came back to fix the problem and fixed what two other techs couldn't figure out how to fix.

    Now I can sell this piece of crap............... !! Only kidding. :ROFLMAO: It's running just like the first day we bought it. I love Roland.... and Dan, Sr..... special thanks for what you did. :thumb: :thumb:
     
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  2. Mike Paul

    Mike Paul Major Contributor

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    What was the issue the other techs couldn't figure out?
     
  3. Gino

    Gino Premium Subscriber

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    How to get the cutter portion to cut properly. Alignment, going back and cutting after printing with or without laminate or crop marks. Plain old die-cutting, media movement, and the list goes on. It really got bad in the last few weeks. I had to turn some nice jobs down, because sometimes it would work and sometimes it couldn't do squat. Now it's deadballs on. :clapping:
     
  4. DRamm76

    DRamm76 Member

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    Haha many thanks to you too Gino for giving us the opp!
     
  5. phototec

    phototec Very Active Member

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    Ok, What was the issue (cause) the other techs couldn't figure out?

    What was causing the cutter portion NOT to cut properly?

    :help

    :thankyou:
     
  6. Gino

    Gino Premium Subscriber

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    I don't know exactly. We were given so many reasons and theories, that our heads were beginning to spin and were made to feel we had to get a new one. We were actually looking at various new printers…..

    It was said or thought electrical interruption, signal interruption, ribbons not transmitting, encoder strips/eyes, loose parts, old parts and others that I don’t remember. Dan,Sr kept with his original idea that one of the two outside pinch rollers were weak. Changed them both out with two new ones and …………presto… we’re back in business with that machine.

    The other guys that were here doing work on it were really good techs, but they just couldn’t fix it. Always left us with…… well, ya know, it is getting old. You hafta expect this stuff to start happening. I didn’t want to accept that, but was beginning to feel I was going to have to. Not anymore. I have faith that there are still some people with integrity and the knowledge to fix things instead of just throwing something away and completely replacing it.

    Thanks again, DanSr. :thumb: you too, DRamm76
     

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