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Z6100 not recognizing maitenace cartridge

Discussion in 'Hewlett Packard' started by escortle, Aug 19, 2010.

  1. escortle

    escortle Member

    39
    0
    6
    Jan 18, 2010
    Bristol, PA
    I have a HP Z6100, and all of a sudden it wouldn't load paper, then it won't let me replace the maintenance cartridge. My tech told me pull out all the consumables, inks, print heads, maintenance cartridge/ media. Then turn machine off, Then clean encoder strip thoroughly, then re-install all consumables when prompted.

    I've done it all, when done cleaning, it lets me replace the inks, but then it says to replace maintenance cartridge, but when I re-install the cartridge, it just asks me to install the cartridge, and I can't exit out of the menu. It's a vicious cycle.

    Of course we're swamped, and my tech is on vacation.

    Any ideas?!!???
     
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