Recent content by Devon Teneycke

We're still having some issues with Onyx, yes. As well as this issue, we were having MAJOR issues with crashes in random spots. Onyx and their techs were baffled by them, but we think we've got it tracked down to one of two things: 1) We had some undiagnosed issues with a network cable. The one...

So before we left for the weekend on Friday it gave me that same error message. So I left it all weekend to try to communicate. It's Monday morning now and it still gives the error message. Guess it's not a slow communication issue.

I am mostly positive we did that, but I will definitely double check that. The initial install was done by our equipment provider's technician, and we had Onyx remote in to do a re-install themselves, so I'm hoping between the two of them they remembered to check that. That being said, it's...

The antivirus idea occurred to us, but we just have Windows Defender, and Onyx has assured us that shouldn't be an issue. And we've had out PC and its components tested extensively, including the hard drives (our system boot drive is an SSD but Onyx is installed to a normal HHD) tested...

I'll try walking away and doing something else for a minute, just to make sure I've given it the time it needs. But most of the time it will load the new presets very quickly, though. In the time it takes me to walk from the printer to the rip computer, it's updated. Is there a reason it is...

Hi guys, I have a ticket in with Onyx to solve this problem, but they've been working on it for weeks without much success. Thought I'd see if anyone here has had similar problems. We recently upgraded our RIP computer and upgraded our Onyx software from 10.1 to Production House 12. But right...

We recently upgraded one of our printers to an HP Latex 365, and our rip to Onyx Production House 12. We're having some issues with the printer and Onyx not properly communicating whether material is loaded or not. Most of the time it works fine. I load material to the printer, and Onyx...