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I'm just getting in and hearing about this this morning so bare with me if I don't have all the facts yet. First of all, we're going to work with you and Mutoh to get this resolved ASAP. I already have an email into them this morning. So rest assured that is in the works. Secondly, the issue...

Unfortunately, if the fuses are good, this usually means the head is fried. Did you check the fuse on the CR board as well. It's the board the other end of the head cables plugs into. Normally cables don't cause the head to not fire at all. If the cables are bad you usually either get a head...

The easiest way to do it is going to be doing everything through Flexi since that is where you want to print from. It sounds like you can get the registration marks to read in Flexi but the alignment is off? What you want to do is create a file that prints and cuts a crosshair. Then print and...

Do you see ink in the ink lines above the dampers? Does ink flow into the waste tank when running cleanings?

You most likely popped a fuse on the main board. It's a tiny ceramic fuse that is located on the corner of the board right by the large black heatsink. I believe it's labeled F2 or F3. If you know how to test fuses, you can test it first but it's almost always the fuse when the head goes through...

That means the Cyan and Magenta Cartridges aren't reading properly. Try reseating the cartridges first. Sometimes the cards are just misaligned.

Check your computer's power saving settings first. A lot of the time when a network drops out mid print, the computer goes to sleep or the network/disk are set to turn off after a certain amount of time.

Unfortunately it looks like an electrical issue. I would check your head cables for damage, corrosion, or ink splatter and change if needed. You can try cleaning the encoder strip as well as it can sometimes look like electrical issues. It could be a damaged head or other board in the system as...

Yeah I was confused when I wrote that comment back in January. It's only the JV100 that has the 2 liter not the UJV.

Post the prints for the alignment and we can doublecheck. It seems the head is crooked.

This is the problem with refillable cartridges. It exposes the ink to air and over time the pigments separate from solution and settle to the bottom. You'll need to clean everything out and start with some fresh ink.

I've helped 100's if not 1000's of people fix their own machines in my career. Most of my customers fix their own printer but there is a good percentage of them who get a tech just to be safe. It's not for everyone but I've found that sign people tend to be small business owners and...

You most likely need to flush your pump lines to make sure they aren't partially clogged and then change your dampers especially if they are on the older side. If you flush the line and the dampers are new, it's possible the head has internal damage but it's almost always the dampers or a...

Are you using a bulk system at all?

If you load some media and scroll it forward by pushing the down button, does it skip or making a chunking noise at all? How does your nozzle check look?

Make sure when you replaced the head that you cleaned the area around where the print head sits. Ink tends to buildup and cause the head to stick in place so the alignments won't move. but you're on the right track. You should always do the alignments in order. Bias, Vertical, Horizontal, and...

The actual alignment is handled by the printer so Rasterlink shouldn't have anything to do with it being off.

OK so this should be an interesting one then. The print/cut alignment is coming from Rasterlink just like a regular job so your print/cut jobs should be just as accurate. I'll have to think about it. Hopefully someone else can chime in.

If it happened during the print, the crop mark sensor most likely hasn't been affected as it wouldn't have been connected at the time. When you do the print/cut alignment with the crop marks, are you also testing it on a print and cut job with crop marks or without?

Most RIPs have color charts you can print and also load into your Illustrator or Corel software. So you print the color chart, have your customer choose the color they want, and then select that color swatch in your design software and it should print the color you want. Let us know what RIP...