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Does it happen on all of your cartridges or just one color? There's a little, black, plastic lever toward the back, bottom, right side of the cartridge holder. That little lever get's pushed by a tab that sticks out of the cartridge when it's empty. They are flimsy and break easily if the...

Ink moving back usually means air is getting in at one of the connections and it's usually the connection between the damper and ink line. I would doublecheck the o-rings to make sure they didn't rollup when sliding them onto the ink line. Sometimes they get twisted and can't make a good seal...

Try doing a damper swap to see if another color can print through that channel. Basically just swap the damper with the one next to it and run a cleaning. This will tell you if the issue is with the ink flow above the head or below. Then we can have a better idea of what might be causing the issue.

No problem! The issue you're having now is a broken cut tool carriage cable. It's one of, if not the most common issue with these machines. It's the cable that goes from the main board to the cut tool carriage. Here's a link to the part: Cable

In my experience, a majority of customer service breakdowns are caused by lack of communication. It's completely possible that the sensor is on backorder but the fact that they aren't telling you is the problem. I've been selling parts for 14 years and I can tell you that the last 2-3 years has...

Once you're in, there will be a new menu simply called Service Menu. In that menu you will find linear encoder setup and just hit enter. It will do the rest for you!

Push the following buttons in order: down, right, left, up, right, down, left And then push and hold these buttons at the same time while powering on the machine: left, down, and right You have about 5 seconds to get it all in so it might take a few tries.

Ok you need to go into service mode and run the Linear Encoder Setup. Once that is complete, the error should go away.

Did you do the encoder setup in service mode or the limit position initialization?

Cross contamination happens for multiple reasons. In your case it could be a failing damper. Failing dampers can allow ink to drop out of the head when it's capped and it can get into the adjacent channel that way. It can also happen if the cap top is not draining properly. If your dampers are...

It's probably the cut tool carriage trialing cables that is bad. If you keep trying to load media nd it gives you pinch roller errors and/or it measures 0.0, that's usually the case. That could be what caused the first problem in the first place as well.

Dampers, dumpers, dampeners, baffles. . . . . . I agree!

Internal errors are errors that the machine knows something went wrong but doesn't know what. The manual just says to restart the printer but running the limit position initialization could also work. If it keeps happening it's most likely a main board issue but it could be any board in the...

I believe the official spec is 3 lbs of pressure.

Yeah it's been hit or miss. Most people aren't having issues but I definitely get more calls about ink cards not reading or heads and maintenance stations clogging more often on these models with the new ink. A lot of my customer have switched to Bordeaux with good results.

Is it doing this on all of the colors? If it's just 1 color, I would say the sensor is probably either broken or out of position. If it's every color, you might need to update your ink controller firmware. If your machine is an older model like the 1204, 1304, 1604 or 1614, it might just not be...

Mostly what happens is the pigments separate from the solution which can cause clogging. But they should last a good time after expiration.

Yeah that's always a concern with these 2 liter systems. If you're willing to use expired inks, you can find chips online to trick the machine into letting you use the rest. There's a post on here right now about making your own chips too. I see people use chips to use up their expired ink all...

That looks like the media buckled to me. Anytime your media looks wavy on the platen, those areas will look like this. Usually you just need to lower the heat a bit to cut down on buckling but also make sure your vacuum is set to high.

It sounds like your maintenance station isn't sealing up with the head or the pump is clogged. If ink isn't moving during that mode, that would be the first place to look.