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At first check the cable plugs on the mainboard, the ports are labeled by their real name (X-Motor, Y-Motor and so on). Be shure do not mix up the motor connectors, X is the motor/motors for the movement of the media, Y is the movement for the cutting head. There should be two connectors for X...

You can also boot up Summa/HP Cutter Control while pressing Shift-Key to enter service mode of the software. Then you will find additional buttons and you will be able to set machine type.

Immer gern

The message belongs to the position of the rollers, the cutter will not recognize if it is lowered or not. If you have set the roller to not lowering, you can press the enter-button, and the cutter will continue loading. But be shure that the middle roller is not lowered (lever on the back of...

The S160T (sold from 2005 to 2012) looks nearly the same as the S2 160T (sold since 2013), with the following main differences: S has a black and white touchscreen, S2 has a coloured one S has USB and serial interface, S2 has USB and LAN On the S2, it is possible to add additional middle pinch...

The software should sync the currently selected media with the printer.

They should match. Otherwise the RIP should mention "Waiting for media", when trying to send.

Fun Fact: I had PDF-Files in the past better handled by the Aurelon RIP-Engine than the Adobe APPE-Engine, specially with some font issues.

Sometimes if a software supplier mentions that his app is not compatible with an operating system, they mean that they havent tested it with that operating system, and wont give any support. The software can run anyway.

Onyx is a software which has improved a lot during the last years. I like it a lot. In addition, I would keep an eye on Aurelon PrintFactory too ( www.printfactory.cloud ). A software very easy to use is Flexi. I do support for nearly 10 different RIP-Softwares, this three are my main...

Some of old font formats are not supported anymore by newer operating systems, for example postscript type 1. I had some issues too with CASFonts.

The speed shown in the documentation is the max engine speed, the real printing time can be different due to several reasons. For example, as smaller the width of a job, as more times the print head needs to change direction to reach an assumed amount of square meters, what takes more time. In...

Because they have a very big market share, around 50% of the market inbetween. There are a lot of devices around. And HP offers since a few months a printer with white.

In the color management-tab, near the popup-menu were the ink setup can be chosen, should be a button to open the ink channel configuration window (Flexi Subscription/FlexiSIGN & PRINT). Depending on changes of the ink configuration and ink you use, a new ICC-Profile should be neccessary

In the file menu, you should have a menu entry „Manage Cutters“ (or similar). There you can select which cutters are shown in the cutter menu in the quickset. Perhaps there are all cutters deselected? When preparing data, you need to setup the path you want to cut as a spot color with a name...

If you want to print large format jobs and cut vinyl jobs in one application, Flexi is the choice. In addition, with FlexiDesigner for Mac you can setup a client for your Windows Production Manager (no direct print & cut from Mac, a Windows PM is needed). Cutting separate colors and so on are...

Have you any other lamp related error in the attention queue? How much running hours have the lamps?

It happens since you moved the printer to an other location? Check if there are magnetic fields nearby, for example an electric motor which starts working inbetween, or other possible issues with external interference. Use a good quality shielded cable.

Be shure in addition that you use Gigabit Ethernet with the correct cables.

Have you configured anything with your Ethernet? Do you know that the printers IP needs to be in the same subnet than the PC with Flexi? First three number groups identically, the fourth different? Often printers are using a permanent IP-address, PCs dynamic ones. If connecting a PC to an...