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It needs to be paid … it needs to be calculated in the machine price (which is difficult sometimes), or in case that support is needed. „Money don’t grow on threes“ is a german saying. I‘m shure you dont want to work for free, as me too. The guy who helps you, was that someone who works for the...

Congratulations :-)

I had an own one-man-company for years, but one cause of I myself have crashed my business was too much kindness in this things.

Is standard in our company in europe too (around $30 per 15 Minutes, free for up to 5 minutes). With the earnings of one machine, you cant deliver free service for years. There are no robots spending time to solve problems, there are people which wants to be paid.

In Onyx, you can assign cut layer settings to cut contour names. So you can choose special settings like knife pressure, or Summa Flexcut instead of kiss cut, by choosing the matching color. If you use a workflow for which you need to plot in a file and save it somewhere special, Cutserver...

OPOS will not help if, after registrating the marks, bad tracking will lead to deviation. Check your tracking bei their impression of the grit rollers (see attached pictures). Could be that there is something wrong, perhaps the pinch roller. Other suggestion: make more, but smaller jobs. 2m...

What cutter do you have? Onyx have more possibilities to automate cutting workflows, while Flexi have more possibilities to configure: e. g. sorting vectors or Overcut. But: e. g. Summa Cutters allow to set an overcut in the plotter itself, so it would not be needed to configure in the software.

If you use output-devices with serial or parallel interfaces (Gerber Edge, Gerber Plotters), you can run into trouble even on Windows 10. Gerber has adaptors which are working ob windows 10, but no warranty until now that they work on 11.

I dont think that this is an issue of curing. But you can test it by let a print sit for some hours before cutting. After exposing to UV-light, prints will post-cure for up to two days.

I remember when printer manufacturer Calcomp (summa were part of them) have closed down by the head company Lockheed Martin because they have tried to create a printer named Crystaljet with own heads, what leads to a money pit for them. Looks like that it is not so easy to make own heads, there...

Serial connection isn‘t plug and play. There are a lot of possible issues, reaching from a wrong cable, a misconfigured computer interface and so on up to wrong serial parameters. What for a cable do you have? How it is connected to the PC (interface card/USB-adaptor)? Did you choose the...

Yes, have heard that they use the Harlequin RIP Engine, as mimaki does too. Thanks to you all for your help.

Hi Does anyone know the Mutoh Vertelith RIP? Is this an OEM-version of a known commercial RIP? How stable does it work? https://mutoh.eu/en/technologies/vertelith-genuine-mutoh-rip-software

How much free hard disk space is available on your computer? If the preview in Job editor is correctly shown, the file should be ok (the preview will be RIPped too, but with low resolution).

What is a sublimation UV-Printer. Never heard.

It doesn´t matter if the version is for Mac or Windows. As long as an equivalent Version exists on both platforms (8.0 wasn´t, 8.5 was), with the dongle and the installation password it will install on mac and windows.

Do you print with Flexi too? Which version of Flexi do you have? Depending on the version Flexi supports OPOS Barcode, this will help to do batch jobs completely automatically, even with different jobs. If your problem is accuracy, yoi can do OPOS panelling too. With OPOS Panelling activated...

No. A monitor and a printer will still have differences in the gamut.

Not shure if one was ever available with Onyx 12.

Even Flexi, Onyx or for example Aurelon Printfactory are available for rent, for short periods too for testing.