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Hi McCraw. It sounds like you have a basic compatibility problem. LXi 7.5 is not Vista compatible. You'll have to either use a pc running Windows 2000 or XP, or upgrade to LXi 8.5, which is Vista compatible. For troubleshooting the connection with an older pc, check out our knowledgbase for...

OOPS! That's what I get for multi-tasking. :-)

Hi Slapakiss. Try this; Click on View (in the top menu), Then, from the drop down menu, click on Toolbars. In the Toolbars box, click Standard. That should restore Design Editor to the tool box that also contains Design Central and the Fill/Stroke window.

Hi Joe. The $250 starter kit is a different kit with a little more vinyl. We also have one called the Designer's Deluxe Starter kit which offers a LOT more stuff for a little more money. Ask your sales rep or pm me and I'll send you the details. The Package four includes * The Designers...

If a customer opts for the Premium on-site warranty, his or her coverage is the same as any other Mutoh printer. If he or she does not, then there will be a slight difference. Some people would like to have the option of a less expensvie warranty, especially on a machine on which they're not...

An on-site warranty with full coverage for parts and labor is also availalbe. You can get it either way, depending on what level of coverage you prefer.

Congrats on your printer purchase Cruzer, and thanks for your business. :notworthy: We're glad to see it's wowing your customers. TimandMikki, the PrismJET VJ48 is serviced nationwide by GEI Calgraph, same as all Mutoh printers. However, based on its service record in the field, the vast...

Hi High Impact There have been advancements made among most of the manufacturers in the past two years. I think if you give EnduraMag another try, you'll find it to be a good value. PM me and I'll arrange for a sample or two for you.

To Pat: Yeah, I probably shouldn't do that, but our car is garaged, so it never gets that hot in the trunk. To Checkers: Actually our EnduraMag is made by a highly reputable manufacturer and has been tested to resist migration and lift off. Because we sell so much of it, we are able to buy it...

It's not that big a deal Rambo. My wife has magnetic signs to advertise her daycare business. She keeps them in a box in the trunk of the car when she's not using them and keeps a soft cloth in the car that she uses to quickly wipe down the doors before she applies the signs. Before she goes...

The PrismJET VJ48 is a value packed printer offering the Mutoh Intelligent interweave firmware which eliminates banding. We bought a truckload of them to get the best price possible and we pass the savings on to you. The takeup system is a $1795 option. It's very handy if you're doing a long...

Elcoocool. We worked with the manufacturer and some of our local manufacturing partners and engineered a solution to that problem several months ago. Please P.M. me and I will put you in touch with tech support so we can get it taken care of.

Mutoh problem Hi Arstron. I'm sorry to hear that you haven't gotten prompt attention. The ValueJet is unique in that Mutoh controls the parts for the on-site wararnty service. Calgraph has to get the parts from Mutoh. Please P.M. me with your contact info and I'll see if I can get a solution...

The Q doesn't come with the Graphtec plug-ins. We use the LXi feature instead. I've not tried to use a Q with the Graphtec plug-ins, so I can't say wether it would work or not. Generally, we advise people that, if you really want to use Cutting Master to work seamlessly from CorelDRAW or...

Correct Matt. The Q series can also be controlled via software using LXi. In the LXi production manager, on the Advanced tab, there is a Cutter Driver Options window. The default mode when you add any plotter setup is for the software to override the settings on the plotter's control panel so...

Use them according to the instructions and you should be fine. :-)

Hi Ratmotor. Sorry to hear about your paint issue. As imaSignr said, proper surface preparation is a must for magnetic sign blanks. Please read the attached instruction sheet. People who follow these guidelines rarely have this problem...

The color skewing may be due in part to the fact that you're going from a spot color RGB workspace to CMYK, which is a smaller color gamut. If yoiu want to reduce the out of gamut variance, try designing the graphic in CMYK before you export it. But be aware that you're always going to have...

If you're exporting to Photoshop, you might try using a raster format instead. I am making some assumptions here. If you're exporting from a vector application to a raster, I assume you want your final output to be a raster file for some sort of digital print application. If that's the case...

Okay, let me put it this way. Our techs know Mutoh printers inside-out by virtue of the volume of printers we sell and the variety of applications we support in the field. They are involved with beta testing and vetting of FlexiPro, which is the most popular RIP in the sign industry. They know...