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Be the professional.
Explain that his last order did not go smoothly for either of you.
Ask him if his expectations had changed (hence his return) or did he come to realize he really didn't have any serious issues with your company. His answers will tell you if you want to deal with him again or...
I'd do it all in Illustrator - export out as a pdf, eps or flattened tiff & let Flexi handle only the printing (directly in the Program Manager).
Seems to work well for me here.
wayne k
guam usa
What do you need to do to it within Flexi?
If it is print ready and does not need to have a contour cut or anything added just drop it in the program manager instead of the main Flexi app.
wayne k
guam usa
Tell her the only way to match that gold color is to use 24k gold ink - it's running about $1600 an ounce currently. Shouldn't take more than 4 or 5 ounces........
wayne k
guam usa
If you don't need to edit the pdf(s) don't open them in the main flexi application. Drop them directly into the production manager.
Way less problems this way. If you do need to edit - do it in Illustrator.
wayne k
guam usa
Is that just the photo or are his eyes different colors?
wayne k
guam usa
ps
You should move his basket farther away from the printer.
It looks like your maintenance station is leaking down on him...
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