Search results

Are you sure the ink solenoids are opening? You could exercise them in diagnostics or hold them open and pull from under the cap with a syringe

Each head has its own fuse. F2 and F5

Usually, the problem is related to the T-fence (encoder strip). 1204s are particularly sensitive to t-fence dirt or splattering. But if it’s happening in random locations on the platen it could actually be a bad CR motor. Depending on how often it happens, an endurance test of the motor might...

Mutohs public FTP

Resetting Lifetime All will screw up all kinds of things Never do that. Only the function that needs resetting. That is why I guide users through it

PM sent

I’ll still run your rdi file past Mutoh on Monday and PM you with what they say. I’m just saying that to officially help you with warranty issues, you’d need to switch.

To help you officially, you’d have to ask Mutoh to change your dealer. As long as you buy supplies from us, we can assist.

Is it still in warranty?

I shouldn’t have an issue getting the explanation. If the error appears in MSA, they’ll discuss it. Having said that, everything in MSA is proprietary and confidential. I can discuss the entire rdi file with them. The only restriction is that the printer is assigned to another dealer. If you are...

Not accurate.3.09 has been out since 2/18/2021

JC Chaverra is a former Mutoh factory tech that works out of Florida but runs routes nationwide. You can contact him at (305) 988-0455

Or in most cases , just change the file extension to .fs

So I’m practical terms it can cut to 52”. Likely it can hold 54” media. This is an old cutter btw. No longer supported by Mutoh. Are you sure you don’t mean a VC or VC2?

1300 mm

If it can’t pass the boot up sequence, it means the mainboard is bad

Never mind, I found it. I’ll contact Susan this morning.

Mike, What’s your customer number? I’ll have your outside rep contact you today.

While it’s true that the head heat error is often a bad thermistor in the head or a cable issue, we often see that error in the field when a head fuse blows. Sometimes replacing the fuse fixes it, sometimes it’s more extensive. On the single head printers, it’s a common occurrence.

Quoting Mutoh: all 2 head machines have a head fuse for each print head. They are located behind the large, black heat sinks at the top-right edge of the main board. They are both 750ma and should be labeled as F2 (head 1) and F5 (head 2) You must remove them to check continuity