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First off, replace your dampers if they're old. They're $8-20 parts (USD) so there's no reason to cheap out. Second, try a really long period custody wash, say 99 minutes, to try to loosen up any clogged nozzles in your black head. That head looks terrible. Third, calibrate the machine, and...

I'd try a new encoder strip, but first when was the last time you did a bi-direction calibration and which type did you do (regular print.adjust, or any of the maintenance mode calibrations...)? Also just to be really obvious, are you sure the roll of material you're using is tightly wound and...

While "off" the machine occasionally pumps a touch of ink through the heads in order to prevent them from drying out ("recharges" the heads). If they dry out, they're dead and need to be replaced. That's why you should never unplug the machine for very long or use circuits/powerbars that kill...

Cut down on the ambient light. Less light = less reflection. Hold some black showcard over the cutter while it tries to sense the crop marks in order to cut down on the intensity of the overhead lighting. That's what we do for our CG-160FX.