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Are these OEM inks or different brand inks?

I'm caught up but only because I extended my delivery times, sales -75% last 13 days. Algorithms and customers don't like the long delivery times during this peak season for my products. Worst 2 weeks sales wise in 13 years + in business. Can't sell what you can't print. Never crossed my mind...

The R5070L I bought has user replaceable head plus I bought a service manual in case the 2 year warranty doesn't deliver knowledgeable techs

You can't do anything on the colorado without service key. Nothing to learn without the key. Can't even find out what the error codes mean

What do you mean you think? Do the inks say Eco-Sol Max 2 or Eco-Sol Max 3 on them?

My service experiences have been great too up until this point. Canon is getting close to fixing the printer, I'm hoping Monday it will be printing again. This might end up being a very simple/common problem that happens in any brand printer One option I'll explore is getting the self service...

I did buy an Epson R5070L which will be delivered next week, I'm not sure what will happen with the Colorado but I'll have at least 2+ printers from now on.

I'm still down, I guess today some more parts are supposed to be replaced. :(

Get 2 machines, I learned the hard way. The only sure way to avoid downtime no matter what brand you go with.

Today Canon put in a great effort after the escalations, 3 techs looking at the machine, I feel like they did all they could. Unfortunately did not make any progress on the repairs. I doubt this will be resolved this week but I am getting some prints out by using a friend's printer

It is up the chain now, only thanks to signs101 and Mark Snelling - Hasco Graphics for seeing this thread and making some calls. Repairs in progress

The pattern repeats, tech shows up 4pm, clock out at 5:30. Wrong parts, not enough time to order new parts to ship same day......

Is that just black gloss cut vinyl?

3 failed attempts in 24 hours to get an update on the service with 3 promises that service manager will call me. The best part while waiting on the phone is canon going over all the excellent service awards they have and their commitment to good service :rolleyes:

Big let down, I've had 6 days now to research alternative printers. I think 2-3 slower printers will be a safer bet than one fast expensive one when livelihood is on the line. Epson R5070L looking pretty good, 2-3 of them will keep up with a Colorado and at a lower initial cost. Waiting to find...

Every service call up until now has been great, fixed same or next day, pretty minor issues. This time a less common problem, printer 100% unusable - even the tech service menus are not working properly but in the 6 days that the printer has been down the tech has spent less than 3 hours...

The epson R5070L looks like might be a good replacement for the Colorado, 3-4 Epsons still cheaper than the Canon. Tested a 60600 today and the prints were a little too easy to scratch which won't work for me. Got some quotes, demo in a day or 2.

First thing I do for something like this is ask their budget to make sure no one wastes their time. Sometimes customers might have 5k-10k in mind for something like this which will probably be 50k+ easy. Get the budget out of the way so that you do not waste time quoting a 100k job when the...

if I go 2 printers it'll be 2 epsons, 0 Colorados Another business day over, 0 updates. Long wait times on the phone for someone to pick up only to be hung up on by the service department, unbelievable

I sold all the rolands, mistake for sure