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RRD, I'm sorry you feel that way. Actually we do offer support at no charge via our Support blog and extensive library of videos and tutorials. That Basic Support is free for all customers all the time. Our new SW Care packages are designed to allow us to focus our staff on the customers who...

GriffGuy, I'm sorry you were misinformed but the Q54 does include ARMS. The price listed does include LXI software, which is added so that customers have an easy to use vector sign software package. It shortens the learning curve, especially when compared to Adobe Illustrator.

hi Cyclynn. This is a common problem for people using Flexi for the first time. I agree with SignBurst, USB can be flaky. We generally recommend using Flexi with an ethernet connection for LF printers.For cutters, I prefer a serial port. This article from our Support blog may shed some light on...

The Cal in the ORACAL name did originally stand for calendared vinyl, but they now manufacture a complete range of products including some top quality cast films. I agree with Bob. The problem here is most likely the expectations of inexperienced installers. They need to be educated that thicker...

Economical and cast are words not often used together. You could try an ultra-calendared vinyl like PrismJET 230 Ultra or ORACAL 3551RA. It won't be as conformable as a cast film, but will be suitable for some wrap applications. And they'll both work in your MUTOH printer.

leases, printers, warranties and such Hi Ryan. I'm glad you're doing well with your VJ48. Lots and lots of customers like you have found it to be a workhorse that cranks out excellent print quality day after day. I am sorry about your experience with that lease company. We have dropped them...

How to Cut Perf Lines [/COLOR] Here are the instructions, excepted from my blog article. When you apply the second contour cut, you’ll need to change the path from a solid to a perforated line. In the Design Central Contour Cut toolbox, the second window from the top is the Stoke Style...

No offense, but this sentence, doesn't make sense. Hey, I'm a troubleshooting poet today. But seriously, Waves in your perforations are most likely caused by the vinyl flexing as you're cutting through the liner. To reduce that flexing, you need to shorten the dashes. If you're changing the...

Perf settings OH! (Where's a slap your forehead emoji when you need one?) You just need to adjust the perforation settings in FlexiSign to use smaller dashes. Try one inch dashes and 0.010" gaps.

Conditions Altered, I usually don't set the Conditions in the software. Set those on the LCD control panel on the cutter. The only thing Production Manager needs to know is what color you're cutting. (If you use the cut by color feature to distinguish the kiss cut from the perf cut, which it...

It sounds like you have a setting incorrect in the Flexi Production Manager cutter driver tab. The easiest way to do this is to send the job as different cut lines identified by color. Send the first for the contour cut, then select and send the second color as the perf cut. If you change the...

You're more than welcome. :-)

Perf cut with a Q54 Here are our instructions for doing this with FlexiPRO and the Q series cutters. Cheers,

white outline Bob makes a good point about the design. As for the white outline, which was your specific question, I think it's necessary if you're going to put these on black shirts. Otherwise, your black border disappears into the fabric.

Phototec, your blade was shipped Thursday Fedex Home Delivery. It will be at your location tomorrow. Why it didn't get out Wednesday, I don't know. I did talk to Taffy about it and she took it from there. But we didn't fix this right. So, if you'll check your PM inbox, you'll see that I've...

Hello Phototec, I'm sorry about the inconvenience with your last order. If you'll PM me with your phone number, or order number, I'll get it sorted out for you. We have added USPS as a shipping option as part of our (sorta) new $6.99 Flat Rate shipping program, but of course, if you'd rather...

Okay, well that answers that question. I was about to ask where you live.

That's NOT a "Vinyl Express" product. Vinyl Express is a SignWarehouse trademark. And we don't offer any digital printers under that brand. You're looking at a Chinese knockoff. Caveat Emptor.

Looking for the best deal on your sign supplies? SignWarehouse offers great prices on thousands of top quality sign supplies. PLUS $6.99 Flat Rate Shipping. Load up your cart! Plus same day shipping until 5pm CDT. Click here for details.

Samples Mustang Guy, I apologize for the delay. Please PM me with the details of what you need and I'll make sure that it's sent your way promptly.