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We have 2 HP360's and have never come across this issue...we're in the states, but when the laminating doesn't go well and I try to remove it to potentially try again, the lam takes a layer of the ink with it... We bought these 2 in 2013 or 2014 (one of the two years) but have never had this...

Without the output platen protectors the only solution is to by hand keep tension on the substrate as it's coming off the printer... not fun, and not ideal if it's a 10+ foot banner

AdvancePrinting -I try to post once a week or so. I'll follow back!

I never thought I'd get into the printing industry, my dad has owned a print shop for 20+ years, and added a large format department probably 8 years ago. I majored in marketing, and have always been intrigued with the branding/consumer behavior aspect. So, a year into the job I do feel like I...

I'm having the same problem this week too, but with solid white cut vinyl... Our production guy isn't the brightest, so one thought has been he has the pressure too high, but since it's not cutting through the backing paper it's hard to tell if that's the problem. He called Grimco, and they...

It's probably the same or similar to some of what has already been mentioned, but we use a material called Nature Board. It's pretty popular for horticulture conventions/businesses that prefer the eco-friendly choice despite its higher cost.