20' banner - uh oh print not to good in one spot

Hate to say it but I generally reprint. Policy here is not to pretend we don't see, but deal with it upfront. Sometimes we let the customer make the call - about half of the time they say it's fine. But someone spending the money for a banner that size is going to want their money's worth IMHO.

 

Post a picture, it will help us to recommend solutions.

 

I'll usually spend the extra money on a better banner material. Keep one good roll in stock and one cheap roll. Use the better coated material for large full color prints and the cheaper roll for 1-2 color banners with white background. Its worth paying a few cent extra for the material to not worry about reprinting and poor quality banners.

 

If it's something very small that we noticed but won't really be seen or noticed by anyone, we'll let it go. However, as you put it... 3" of noticeable misprinting would not pass our door going out for money.

We've already had some where we didn't know what to do and like Stacy.... had the customer make the call, but from a few feet away. Sometimes we're over-cautious, but better that than to have someone spread bad chit around about you.

 

Sorry, but last I looked 1/4' equated to 3".


No big deal about your misprint, but then when I said we'll let small imperfections go through.... there was generally lots of colors and the make-up of the pixels more than covered up the imperfection. If yours is a solid color... a quarter of an inch might just be too much.

I'm not advocating lying or whatever, but you could say.... in your haste to get the job done, you never saw it and would gladly give them a discount or do the banner over.... whichever you decide. That way it's hard for them to get mad at you since it was a quick turnaround and you gave them the choice to make their own decision.

 

If you can paint it in as you implied, syringe ink out of the carts and go to town.

 

Then just send it out and wait till you hear from your customer or not

 

I keep a bag full of sharpie markers & any other permanent marker type I can find, in as many colors as possible, I put on magnifier glasses & have "fixed" tons of marginal flaws that I encounter on prints & banners, the trick seems to be to tap the marker up & down on the print to fix it a few dots at a time, works for me.

 

I agree with mainframe, there are occasions where you just do not have the time or the money to spend re-printing. I keep prisma markers on hand, and they work great. They lay down on the materials pretty easily and they are light so you can do a few passes to get the color just right. They are a little pricey, but I've had mine since art school.

 

Man, how cheap are you selling banners?

 

if its not bad, just not perfect... just suck it up and admit to the client that there was an issue with the print... and before going to reprint it entirely, you'd like to offer him a x% discount (generally equally or less than the cost of reprinting)

an informed client, is a happy one... or at least you have it documented that he chose price over quality

 

I have just printed out that one piece of the banner on vinyl and laid it over and couldn't even tell customer loved it.

 

Can you post a pic of it?

 

If you lose on a reprint you need to raise your prices! Crap, did I just say that?????

 

My buddy has the roof for his canopy for his tractor made out of my misprints.