Am I at fault? Or is this guy just being a little too picky?

[kylebrk]

You are doing the right thing though man. Being the adult and having integrity shows the type of business person you are. It sucks, but you should feel better after doing it. You're setting a good level of customer service.

 

[sagesign]

Take the exacto knife out, and trim to match. Done.

 

[Circleville Signs]

My response on something like this, especially from someone so far away who will have no impact on my business whatsoever, would be to tell him to take a hike. If you created exactly what he sent you, and can prove THAT, then you DO have a leg to stand on. What was this, a $25 job?

 

[2B]

Then I woud say yes it is your fault! You have nothig to defend your work! And always have the customer sing-off on artwork(redraw or not)!

+1 we keep EVERYTHING!!! original notes, sketches, etc...

Here is what is sent with EVERY ORDER regardless the size of the order


[FONT=&quot]Here is your design mock-up.[/FONT]

• • [FONT=&quot]PLEASE[/FONT][FONT=&quot] check all wording and grammar to meet your requirements.[/FONT]
  • [FONT=&quot]NOTE:[/FONT][FONT=&quot] Once approved [/FONT][FONT=&quot]XXXXXX[/FONT][FONT=&quot] is not responsible for misspellings and/or grammar.[/FONT]
  • [FONT=&quot]By approving the attached proof you are approving the spelling, wording, punctuation, arrangement, color and compliancy[/FONT][FONT=&quot] [/FONT]

[FONT=&quot] [/FONT]
[FONT=&quot]Color representation will vary from monitor to monitor and printer to printer. [/FONT]
[FONT=&quot]If your colors are critical, you should request a color [/FONT][FONT=&quot]proof for an additional cost. XXXXXX is not responsible for inaccuracies of color if you do not request a color proof. Your ship/pick-up/delivery [/FONT][FONT=&quot][/FONT]
[FONT=&quot]date may be subject to change if you request this service and your shipment method may be upgraded to priority shipping at your expense to meet your in hand date. [/FONT]
[FONT=&quot]You understand and agree that PMS colors cannot be exactly matched with all of our products. If PMS color match is required it must first be verified as being an option for the desired service/product.[/FONT]

[FONT=&quot]If there are no changes/edits to be made please reply “[/FONT][FONT=&quot]APPROVED[/FONT][FONT=&quot]” to start production.[/FONT]
[FONT=&quot]Unless prior written arrangements have been made a[/FONT]
[FONT=&quot]DEPOSIT IS REQUIRED or VALID CREDIT CARD ON FILE:[/FONT]
[FONT=&quot]Orders UNDER $100.00 are to be paid in FULL BEFORE mock-up or production begins.[/FONT]
[FONT=&quot]Orders OVER $100.00 are to have a 50% deposit BEFORE mock-up or production begins.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]After an emailed proof has been approved by you, any production errors will be quickly and willingly corrected, but the correction will be at your expense if production has started.[/FONT]
[FONT=&quot]By replying to this email with approval you fully understand and agree with the above, and approve the artwork, as is, without changes.[/FONT][FONT=&quot][/FONT]

 

[dj_elite]

Take the exacto knife out, and trim to match. Done.

This is what I originally was going to tell him too! But I figured that was unprofessional.

Yes it was a $25.00 job

 

[Fanaticus]

..

 

[ucmj22]

I think he is more bothered by the fact that he couldnt put a decal on his $48k truck straight, and wants to make sure he has backups to try it again.

 

[Fanaticus]

I think he is more bothered by the fact that he couldnt put a decal on his $48k truck straight, and wants to make sure he has backups to try it again.

Good eye. That decal there is ALREADY INSTALLED. Poorly too.

 

[David Wright]

Tell him he overspent on the truck, address that first.

 

[dj_elite]

Good point it is already installed

 

[Moze]

He should be more bothered that he has a "$48,000 truck" that only runs mid-13's.

 

[2B]

Good eye. That decal there is ALREADY INSTALLED. Poorly too.

A constant point that happens with self-installers.

had a guy do his own install, claiming "its just like a bumper sticker, anyone can do to" seems the creases, seams, uneven, etc... were getting some bad jeering from everyone who saw it. the next sign he had us do it and then started nit-picking it when he came to pick it, had to get the ruler out and show him that we were square/level to within 1/64 on an inch. needless to say there was a nice PITA charge on the invoice

 

[dj_elite]

he should be more bothered that he has a "$48,000 truck" that only runs mid-13's.

 

[Gino]

Regardless of your shop policies in place or not following the..... just replace them and move on. It can't cost you more than about $5 to do it.

If he ever calls again.... send them to someone else, cause you're too busy.

 

[Techman]

It is not complicated at all.

This is a friggin decal. Nothing ore. It is not furniture. It is not a work of art. And not one leaf on the planet is symmetrical. Only man made fake art is like that. In fact all art has some kind of point that creates tension. Art has to have some kind of tension to be art. That is why Abraham Lincoln's hands are different in his monument.

I would tell him so sad. It's over. Then move on to work that creates large four figure checks instead of having to put up with this pidly nit picking nonsense.