Anyone have experience with solvetinkjet.com?

[MrSalumi]

I need to buy a Roland solvent DX4 printhead and have narrowed it down to these guys. The price is right and I am confident that the product is OEM. But the fine print upon checkout is very sketchy.. It basically says that "sometimes printheads malfunction right from the factory and that in the event that this happens the customer is responsible"...

Not so confident now. Anyone else worked or bought from these guys?

 

[Biker Scout]

Just get one from Francis. If you get a printhead DOA he'll swap it out for you. (He's a member here too)

http://www.premiercolour.com

 

[player]

Who are the guys that provide installtion instructions and will walk you through the installon the phone?

 

[Fred Weiss]

Solvent Inkjet has been a merchant member in good standing here since 2008.

 

[AnthonyRalano]

I have ordered from them and have known others who have. Never had a problem and the price is great.

 

[inkmed]

Who are the guys that provide installtion instructions and will walk you through the installon the phone?

Instruction of DX4 solvent head installation?
I have files of it, about JV3 and Roland printers.
Any one need it?


Adam Yang from Inkmed

 

[Fred Weiss]

Who are the guys that provide installtion instructions and will walk you through the installon the phone?

Current banner ad at Signs 101.

 

[ColoPrinthead]

If you are hesitant about the disclaimer you should call them and sort it out. Screwing people over is not a good business model and I'm sure it's not their goal.

 

[Solventinkjet]

Thanks for your interest in solventinkjet.com! I will take a look at our checkout page and revise the wording. We do not intend to place responsibility of a bad head on the customer. At solventinkjet if you install a head and it doesn't work properly from the start we help you troubleshoot the problem. Most of the time preexisting conditions in the printer are what cause problems in new print heads. If we troubleshoot the problem down to the print head being defective we will replace it. Feel free to give me a call if you have any questions. Thanks!

-Jordan