Why is it we always can't please the loud mouths that do not do business with us nor care to and our true long time partners from this community have nothing but good things to say??
You rip me apart and think I give a crap about what you say. Your not putting any money in my pocket or my employees.
I wish we could be perfect just like you guys.
Wanna walk a mile in my shoes and see my world?
You loud mouths have no clue.. Even bad press and publicity is still promotion. I was wonerding about the Signs 101 lull latley and then boom the hating began yesterday and we have like 20 jobs to quote on and put into production or send as a referral to another vendor.
Funny how things work...
Truth.
I've never used Merritt, mostly because they are on the East Coast, and I'm in Ohio. That being said, I've been referred to them at least 10-12 times from people in this community that I have the utmost respect for.
As a company that does some small scale local wholesale work myself, I understand both sides of the customer service coin. Wholesale work is based on volume. I simply do not have the ability or desire to spend 30-60 minutes of my time emailing back and forth, talking to a customer, etc. for a $100 wholesale job. Our process is very simple. Email or upload a print ready file. We will print it onto whatever specified media you choose. If there are mistakes, color issues, etc., that's on you. (unless of course, it really is an issue that we caused - however, most problems with wholesale work tend to be file issues - caused by the client)
Customers should always be called back - on that issue I fully agree. No one is perfect. If Merritt does 1000 jobs a month, and has 3 or 4 people who are unhappy with them, that still leaves them at a 99.7% satisfaction rate. I'd take that in a heartbeat.
