audio information while you are on hold….

[nashvillesigns]

I know Fastsigns has this.
i am quite envious of it. I am wondering if anybody has figured a way to NOT pay a monthly bill for this type of system on their phone. Has anyone come up with a clever way to play information, or, non-copyrighted tunes when a customer calls and you put them on hold?

Not digging the silence from 9-5,


Christopher Mosher

 

[SightLine]

Lots of different ones out there like this....

http://www.amazon.com/Innovative-Te..._sim_e_11?ie=UTF8&refRID=17BKA2JBJM29GMKT06JN

However your phone system need to have a jack for music on hold. Our AT&T 4 line cordless system we have lets us record stuff right into the phone base instead of needing an add-on box like that.

 

[nashvillesigns]

yup.
i was afraid i was going to have to invest in a new two-line office phone that WORKS, for the hearing impaired.

our current system AT&T has no jack, real or imagined.

sigh.

thanks

christopher

 

[Gino]

Hire someone that can hum good..... or just lay your phone down, next to a radio speaker. If the person you hire can't hum that well, just give them an on-going script to read and have them speak clearly into the phone. If you run out of things to say about your company, have them read stories out a of a second grade reading book. They're always interesting.

 

[Typestries]

We have had MoH since 2001. I have changed the script a few times. First we used a MoH digital player through our analog phone system, then we switched to VoIP and uploaded the audio file to the server.

I used a client of ours, Lance DeBock Voice Imaging to do the recordings. It sounds slick. And we have sold work off of it with the "didn't know you did that" line.

 

[TXFB.INS]

We run VoIP through ringcentral and they allow for custom audio files to be uploaded.

currently it is music as we have not finalized the exact wording / order of services we want to play

 

[Techman]

I quit using a hold button long ago.
Too many hang up from the hold. I call it the penalty box because after a while iI saw workers abusing it as a way to stall.
If just one call is worth $1500 bux then not one single missed call is worth putting a real human on hold. I swear I get work from callers who left someone else after being put on hold.

I never buy anything from the on hold announcements either. All they do is aggravate.

 

[CanuckSigns]

I quit using a hold button long ago.
Too many hang up from the hold. I call it the penalty box because after a while iI saw workers abusing it as a way to stall.
If just one call is worth $1500 bux then not one single missed call is worth putting a real human on hold. I swear I get work from callers who left someone else after being put on hold.

I never buy anything from the on hold announcements either. All they do is aggravate.

The longest someone is on hold with us is a minute or two while we either go to a quieter place to talk, or go find the person to talk to, a live person always answers the phone. If someone doesn't have the patience for that, I don't want them.