S
SignTech
Guest
I am sure there will be many that disagree and that's fine.
I downloaded AVG and paid for it about a month ago after getting hit with viruses and pop up etc ... I am usually extremely careful but I got hit.
AVG was recommended as well as many other software to help resolve the problem. The only one software that really works is Ad Aware and Spy Bot.
That said ... I paid for AVG because of its live interception of pop ups, firewall etc ... supposed to be so great. It found adware, viruses etc ... it could NOT get rid of smitfraud virus, or basic trojan horse in windows system ... other products could ... except smitfraud virus.
In any event, I tried contacting customer service via telephone since I am a paying customer ....... there is none ... via telephone. You have to send emails. Fine, I sent a descriptive email. **See the response below**
I am not performing a 12 step process so they can review what their software should be able to transmit in today's technology especially since I am a paying customer and am not using the FREE version. In addition the support tech response is overseas.
I am asking for a refund which I am sure I will not get. I asked several times to have a rep contact me via telephone. Nothing!
So if you are into hours of emails being sent back and forth with 10-20 steps to get support then this software may be for you. If not use discretion using this product and at the very least don't pay for it.
Mike
Notice how it states Dear Sir/Madame and not addressed to a name clearly stated by me ........ this is a blanket response email ...... another words junk in my world.
Dear Sir/Madam,
Thank you for your email.
We would like to inform you that technical support over phone is not
available at the moment. However, we will do our best to address your
query as promptly and effectively as possible via e-mail.
In order to enable us to analyze the situation we would kindly ask you
to proceed as follows:
1. Scan your computer with AVG and send us the test results:
- Run AVG Test Center (Start menu -> All Programs -> AVG 7.5 or launch
it by the button in AVG Control Center) and press F4 to run the
Complete test.
- When it finishes, in AVG Test Center choose "Test Results" from the
"Results" menu (you can also use the F6 key to get the same).
- In the list of finished tests that is displayed, double click the
latest one (by date) and you will get the full list of detected
viruses (if there were any) including the path, name and status of the
infected object.
- When it is opened, go back to main AVG Test Center screen ->
"Program" menu -> "Export List to File" item (or in the "Test Results"
screen you can use Ctrl+S shortcut to get "Save as..." option).
- Send us this created file for further analysis please.
2. Please provide us with AVG Event History Log export. To do this,
please open AVG Control Center, go to the "Service" menu and choose
"Event History Log". Now click the "Export Log" button and save the
"history.xml" file to a folder on your hard disk (e.g. My Documents or
Desktop).
3. Send us an output of the Autoruns application so that we can check
your system for suspicious running processes this way:
- Save the attached "avgproci.zip" archive to your disk.
- Extract all files from this archive to a newly created folder (e.g.
C:\Autoruns).
- Then please download the Autoruns utility from this webpage:
http://www.microsoft.com/technet/sysinternals/Security/Autoruns.mspx
- Select to save it onto your disk and then please extract it also to
the above mentioned folder.
- Run the "avgproci.bat" file.
- After that you will see the "avgproci.txt" file created in the same
folder, so please send it to us for analysis.
Thank you for your cooperation, it is appreciated.
Answers to the most common questions can be found here as well:
http://www.avg.com/faq/
Best regards,
Ana Yordanova
AVG Technical Support
I downloaded AVG and paid for it about a month ago after getting hit with viruses and pop up etc ... I am usually extremely careful but I got hit.
AVG was recommended as well as many other software to help resolve the problem. The only one software that really works is Ad Aware and Spy Bot.
That said ... I paid for AVG because of its live interception of pop ups, firewall etc ... supposed to be so great. It found adware, viruses etc ... it could NOT get rid of smitfraud virus, or basic trojan horse in windows system ... other products could ... except smitfraud virus.
In any event, I tried contacting customer service via telephone since I am a paying customer ....... there is none ... via telephone. You have to send emails. Fine, I sent a descriptive email. **See the response below**
I am not performing a 12 step process so they can review what their software should be able to transmit in today's technology especially since I am a paying customer and am not using the FREE version. In addition the support tech response is overseas.
I am asking for a refund which I am sure I will not get. I asked several times to have a rep contact me via telephone. Nothing!
So if you are into hours of emails being sent back and forth with 10-20 steps to get support then this software may be for you. If not use discretion using this product and at the very least don't pay for it.
Mike
Notice how it states Dear Sir/Madame and not addressed to a name clearly stated by me ........ this is a blanket response email ...... another words junk in my world.
Dear Sir/Madam,
Thank you for your email.
We would like to inform you that technical support over phone is not
available at the moment. However, we will do our best to address your
query as promptly and effectively as possible via e-mail.
In order to enable us to analyze the situation we would kindly ask you
to proceed as follows:
1. Scan your computer with AVG and send us the test results:
- Run AVG Test Center (Start menu -> All Programs -> AVG 7.5 or launch
it by the button in AVG Control Center) and press F4 to run the
Complete test.
- When it finishes, in AVG Test Center choose "Test Results" from the
"Results" menu (you can also use the F6 key to get the same).
- In the list of finished tests that is displayed, double click the
latest one (by date) and you will get the full list of detected
viruses (if there were any) including the path, name and status of the
infected object.
- When it is opened, go back to main AVG Test Center screen ->
"Program" menu -> "Export List to File" item (or in the "Test Results"
screen you can use Ctrl+S shortcut to get "Save as..." option).
- Send us this created file for further analysis please.
2. Please provide us with AVG Event History Log export. To do this,
please open AVG Control Center, go to the "Service" menu and choose
"Event History Log". Now click the "Export Log" button and save the
"history.xml" file to a folder on your hard disk (e.g. My Documents or
Desktop).
3. Send us an output of the Autoruns application so that we can check
your system for suspicious running processes this way:
- Save the attached "avgproci.zip" archive to your disk.
- Extract all files from this archive to a newly created folder (e.g.
C:\Autoruns).
- Then please download the Autoruns utility from this webpage:
http://www.microsoft.com/technet/sysinternals/Security/Autoruns.mspx
- Select to save it onto your disk and then please extract it also to
the above mentioned folder.
- Run the "avgproci.bat" file.
- After that you will see the "avgproci.txt" file created in the same
folder, so please send it to us for analysis.
Thank you for your cooperation, it is appreciated.
Answers to the most common questions can be found here as well:
http://www.avg.com/faq/
Best regards,
Ana Yordanova
AVG Technical Support
