a new dongle should be available for a reasonable charge
I believe that once they have verified that you are a legitimate customer they should supply a new dongle at a reasonable price. The 'opportunity cost' of being badmouthed in public forums far outweighs the small number of legitimate users that will cheat on a second license in this fashion.
My products use a fairly effectioe software licensing scheme that is computer locked. If a registered user tells me he has a new computer or that they had to reformat / reinstall the old computer (this will invalidate the license) then I just give them a new license, no questions asked.
The value of good customer service and a good reputation is really important to me personally.
If somebody exceeds 5 replacement licenses in a single year then they are charged a $10 service charge for each additional license and I have an email 'discussion' with them about WHY they are burning so many licenses so frequently. BTW, this has NEVER happened, there is one guy in Germany that MAY pay $10 sometime soon, but not yet.
-James Leonard
I believe that once they have verified that you are a legitimate customer they should supply a new dongle at a reasonable price. The 'opportunity cost' of being badmouthed in public forums far outweighs the small number of legitimate users that will cheat on a second license in this fashion.
My products use a fairly effectioe software licensing scheme that is computer locked. If a registered user tells me he has a new computer or that they had to reformat / reinstall the old computer (this will invalidate the license) then I just give them a new license, no questions asked.
The value of good customer service and a good reputation is really important to me personally.
If somebody exceeds 5 replacement licenses in a single year then they are charged a $10 service charge for each additional license and I have an email 'discussion' with them about WHY they are burning so many licenses so frequently. BTW, this has NEVER happened, there is one guy in Germany that MAY pay $10 sometime soon, but not yet.
-James Leonard