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Boat Registration Numbers Complaint...for real???

Discussion in 'General Chit-Chat' started by Stacey K, May 21, 2020.

  1. Stacey K

    Stacey K Getting Back in the Game

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    When you make boat registration numbers using Impact font do you single out each letter/number and individually make each letter and number 3" tall or do you just type it and make the whole thing 3" tall as one unit? Got a complaint that the W and V in this font are just short of 3" and wants them redone - oh, by the way, they gave me the wrong number too. I would prefer to stick them where the sun doesn't shine.

    Some fonts have clearly different sizes for certain letters and numbers but I never thought of Impact as being a problem font. I'm pretty sure no DNR guy is going to measure each individual number and letter and fine you anyone if the V or W is a hair shorter than the number. I've made hundreds of these and never ONCE have I had a complaint.

    Tell me if I'm wrong please.
     
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  2. mfatty500

    mfatty500 Active Member

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    Sounds like this schmuck wants something for nothing, if he gave you the wrong number it's on him, he's nit picking the size issue to cover his mistake
     
    • Agree Agree x 11
  3. Texas_Signmaker

    Texas_Signmaker Very Active Signmaker

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    You can replace them for free and charge out the *** for the incorrect number
     
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  4. The Yanki & The Brit

    The Yanki & The Brit The Yanki & The Brit Signs and Radio Show

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    Your at fault! The customer is always right! Bwaaaaaaahahahahahahaaa...
     
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  5. iPrintStuff

    iPrintStuff Prints stuff

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    Replace as-is or charge more for the new number. Easy peasy!

    I can’t tell you how many times customers have made mistakes and asked for free reprints, some are a lot more brazen than others. Had one come back about 10 hoodies recently because 8 of the names were spelled wrong, which I copy and pasted out of her supplied spreadsheet o_O.

    They always word it so carefully, was something like “as these have been spelled wrong, can you rectify and send me out the new hoodies with the correct spelling”. So I sent her a copy of her spreadsheet and kindly said I’d love to, if she puts another order in!
     
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  6. Johnny Best

    Johnny Best Very Active Member

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    Some people won't admit they made a mistake. Remake them at 3" tall with right numbers and let it go.
    See, size does matter even though women say it does not.
     
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  7. JBurton

    JBurton Signtologist

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    Just make it all comic sans, individually sized to 3", then do the worst job ever premasking them. Or, just put actual masking tape over them, see if he can install them like that.
    But no, we never size each letter, though I do tend to make uppercase B my go to scaled letter, so in this case everything else would be 3.125" or so.
     
    • Like Like x 2
  8. player

    player Major Contributor

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    Premask, then pull the vinyl off, stick it on and off your sweater a few times, then put it back on on the backer.
     
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  9. ikarasu

    ikarasu Very Active Member

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    Tell him you can re cut it. But if he wants the numbers changed you.have to re set up the art to make it compatible with your cutter and there will be an artwork fee - and sadly 90% of the cost of boat decals is artwork labor.... The material is cheap. Tell him you can easily resize it so it's all 3"... The choice is his.


    I'd do it out of spite. It's not about saving $2 in material.... It's about people owning up to their mistakes
     
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  10. Gino

    Gino Premium Subscriber

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    Technically, the height goes off the flat letters. If they were 3", then the rounds would be slightly larger. What he wants is not the way any style is executed.

    I wouldn't play games. How much did you charge ?? Enough to have this ahole badmouth ya ??

    Replace it and keep his number very close. Next time you can sock it to him.
     
    • Agree Agree x 8
  11. decalman

    decalman Active Member

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    It's easy enough to do it again, although this does sound pretty petty.
    I usually do boat numbers in a thick cool looking cursive, from Sign painters font.
     
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  12. GAC05

    GAC05 Major Contributor

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    We got into this doing tail numbers on a fleet of small tuna spotting helicopters.
    The inspectors wanted each letter/number to be the exact same height and width - regardless of the character.
    So the '1's were really fat and the 'M's were compressed into solid blocks of color.
    A different inspector checked the install - 'WTF is this?'. We changed all of them making sure all the letters made the minimum height requirements and left the width alone.
     
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  13. James Burke

    James Burke Being a grandpa is more fun than working

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    Then they would no longer be sticky....but then again, maybe they would be. It sounds like a win / win situation to me.

    JB
     
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  14. Notarealsignguy

    Notarealsignguy Member

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    Remake it with a smile on your face. These are the types that will go leaving bad reviews everywhere they can when they don’t get their way.
    We lettered a tow truck a few weeks ago. They got inspected for rotation and failed because the company name was 2.75” and were supposed to be 3”. On the impound sign, they were 2.9” and had to remake that too. Neither of us knew and he never questioned paying for it again. Some people are just d-wads. They are the same everywhere they go.
     
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  15. unclebun

    unclebun Very Active Member

    Gino is correct. The height of letters is defined by the flat letters (like I, T, W, V--unless the W and V have points on the bottom). The round letters will always be taller, going below the baseline and higher than the flat letters. So when you make 3" letters, the flat letters should be 3" tall and the round letters taller. If you size the license number by the height of all characters together, you will make the license number a tiny fraction of an inch shorter than it should be. In our sign software we specify the letter height at 3" and the round letters will be 3.06" or whatever.

    You are correct that the water patrol or whoever administers boat laws in your state will not get a ruler out and measure the letters and write a ticket for a sixteenth of an inch. With age, they may shrink more than that.

    However, the guy gave you the wrong license number. In my shop he'd pay again because the mistake was his.
     
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  16. Joseph44708

    Joseph44708 New Member

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    Just smile and redo the job at no charge.
    But when he comes to pick it up ask him for the first set back so that you can put it back in Inventory and when he says WTF you smile and say gotcha.
    You will make a new friend and a life time customer that will refer you to all his boat buddy's.
     
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  17. Stacey K

    Stacey K Getting Back in the Game

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    Thanks everyone, I re-cut the numbers and sized them all individually. He also ordered 3' vinyl sponsor decals which I made. I didn't charge him again for the numbers. I've worked with him a little in the past and he's a jerk. I keep hoping he will make good on his numerous threats and go to XXX but they won't return his calls LOL - I wonder why...

    Also - I charged double for the vinyl sponsor decals and he didn't bat an eyelash.
     
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  18. Joseph44708

    Joseph44708 New Member

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    YOU WIN
     
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  19. John Miller

    John Miller Member

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    Way to go Stacy;)
     
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  20. JBurton

    JBurton Signtologist

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    Why not just use courier? If I recall correctly, Courier classic has even wonkier looking letters. Twas always fun in highschool to see how many pages you gained when changing a 4 page Times to 5.5 pages in courier. Most teachers had no clue, but the programming/engineering teachers would have never fallen for that. Also, who remembers discovering 12.5 font?
     
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