Question Caldera Rip V11.2

I let my key reside on desktop not on a server or remote drive.

Hope this helps

 

It should not crash but could be related to the key disconnect

Their are several ways to activate the software. The way we do it is buy downloading a password.txt file and this resides on the desktop. Along with the dongle this combo activated the rip. You may try another port for your dongle in case your having an issue with the port.

 

Given that it is not a Windows OS the first place I would look is at a hardware error. Bad RAM or storage devices, then network components.

 

Are you on the latest version of v11? This was happening to us a couple of releases back and it got fixed.

Also, the V12 (paid upgrade) version uses a completely new security system that needs no dongle, and you can easily restart Caldera services if need be. Plus it's faster. Well worth the upgrade.

 

Maybe you need to check your network. Especially your router, do you have the Printers IP address and the RIP computers IP reserved. And it is a good idea to set a static IP address in your printer. Look at the physical connections as well. Test them to see if they are good.

Are you running Caldera on Linux or Mac OS?

 

I have always used DTG RIP Pro C6 in Win 10, Win 7, and never had a problem. some time ago I sold the printer without RIP and I saved rip.

 

Is Caldera the only thing you use that computer for?

 

I go through this every restart. Sometimes it takes me opening the printer two or three times before it takes. Once it shows up active, the spooler will open too.

I could try to fix it, but as a printer, I'm used to working around bugs and such. With hardware and software.