If you have Illustrator, it should be a slam dunk to open the AI there, and re-save as an EPS to get it over to FlexiSIGN. If you do not have Illustrator, or CorelDraw or similar, your copy of Flexi (6.5) is roughly 11 years out of date, and will not be able to open any of the newer versions of EPS, PDF, AI, or a host of other file types that have been created in the past decade or so. In that case, you might want to upgrade your software to a more current version.