AdamDG
New Member
Hey everyone,
We have been running a mimaki cjv30-160 for a few months now and recently ran into some issues with our cuts not being accurate. We just started noticing this problem as our print and cuts in the past have been straight-forward where recently we've had some customers wanting some intricate print and cuts done. One example is some lettering being cut out after print on vinyl and leaving some white on the lettering and ink on the remaining vinyl. We had a service tech come out last week and spend all day doing adjustments and then walked me through some more over the phone the following day and got it pretty close but not dead on. Now they are telling me that it's all they can do, its the way every printer is and that we need to leave a .5mm bleed on everything we print and cut.
I'm basically wondering if that is true, because they never told us anything about that when buying the machine, or if they are just feeding me a load of... because they can't figure it out.
Cuts are done in the fine setting with a low speed with no difference in accuracy.
They had found the encoder strip wasn't installed right in the centre slots and was causing the head to bend it and damage it so they replaced it no charge, just as an fyi.
Looking for some second opinions so any feedback/info is greatly appreciated!
Adam
Diamond Graphix
We have been running a mimaki cjv30-160 for a few months now and recently ran into some issues with our cuts not being accurate. We just started noticing this problem as our print and cuts in the past have been straight-forward where recently we've had some customers wanting some intricate print and cuts done. One example is some lettering being cut out after print on vinyl and leaving some white on the lettering and ink on the remaining vinyl. We had a service tech come out last week and spend all day doing adjustments and then walked me through some more over the phone the following day and got it pretty close but not dead on. Now they are telling me that it's all they can do, its the way every printer is and that we need to leave a .5mm bleed on everything we print and cut.
I'm basically wondering if that is true, because they never told us anything about that when buying the machine, or if they are just feeding me a load of... because they can't figure it out.
Cuts are done in the fine setting with a low speed with no difference in accuracy.
They had found the encoder strip wasn't installed right in the centre slots and was causing the head to bend it and damage it so they replaced it no charge, just as an fyi.
Looking for some second opinions so any feedback/info is greatly appreciated!
Adam
Diamond Graphix